Receptionist/Front Desk - Medical

Treasure Coast Community Health, Inc.; Vero Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Treasure Coast Community Health, Inc. seeks a Receptionist/Front Desk - Medical to deliver exemplary customer service to patients across TCCH centers.

The role operates a multi-line phone system, schedules/reschedules medical and dental visits, and verifies insurances prior to appointments while updating patient information. Ideal candidates will have a high school diploma or equivalent, plus healthcare reception experience; bilingual English/Spanish candidates are preferred.

Qualifications

• High school diploma or equivalent required.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience preferred.
• Bilingual English/Spanish candidates are given top consideration.

Responsibilities

• Opens front door, admits patients, and directs them to waiting area.
• Answers calls on the multi-line system and routes to appropriate personnel; verifies insurance authorizations.
• Checks patient insurance at scheduling or check-in as needed.
• Assists with patient accounts, cashier duties, and daily cash drawer reconciliation.
• Informs patients of balances and sliding scale options; directs to proper department.
• Requests supplies to maintain adequate inventory; provides information about the organization.
• Communicates with Site Manager and physicians to ensure smooth operations.
• Attends mandatory training and contributes notes for team meetings.
• Assists with scheduling and rescheduling; coordinates patient flow from check-in to examination.
• Supports patients with translations and registration; maintains confidentiality and comforts patients.

Skills

Customer service

Multiline phone system

Scheduling appointments

Cash handling

Insurance verification

Bilingual English/Spanish

Education

High school diploma or equivalent

Certificate from college or technical school

Experience in healthcare reception

Tools

Medipass

Insurance verification software

Job description

Treasure Coast Community Health (TCCH), a long-established and highly respected healthcare provider and Federally Qualified Health Center with locations throughout Indian River County, FL is seeking a Receptionist/Front Desk - Medical to join our team.

The candidate will provide excellent customer service to all patients that call or visit our centers. The Receptionist will operate a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties as well as utilize TCCH electronic systems to schedule/reschedule medical and, or dental patients and update patient information. The receptionist will also verify insurances as applicable prior to appointments and check in/out visiting patients.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Unlocks and opens front door admitting patients into waiting room on or before clinic operating hours.
• Coordinates all clinical telephone communications in the practice, including answering all incoming calls in a courteous and efficient manner, responds to incoming patient account telephone inquiries as well as verifies Medipass and Third Party Insurance authorizations, Medicare and all private insurances.
• Checks insurance for patients when needed.
• Assists in patient account activities including, collecting and/pre collecting and/or updating patient data. Performs cashier functions and performs cash drawer reconciliation daily.
• Informs patients of balances, transfers to proper department, verifies and informs patient about sliding scale.
• Requests supplies as necessary to keep adequate inventory of materials on hand for practice operations. Provides accurate information for any questions about organization.
• Communicates effectively and appropriately to Site Manager, practice physician, etc. to promote the smooth running of practice affairs.
• Attends mandatory and other education conferences that are job related. Acquire input from others in the department for notes prior to team meetings.
• Helps patients with directions and coordinates the office patient flow from waiting area to the examination and treatment area to ensure patients are seen in a timely manner, to include scheduling and rescheduling of appointments over the phone, in person and walk in patients; per the published scheduling parameters. Prepares and posts appointment schedules for all to see on a daily basis.
• Provides patient support as necessary, including assisting with patient translation, patient sliding scale and registration forms when required. Maintains confidentiality of all patient information. Putting patients at ease by discussing care options at TCCH.
• Maintains a professional appearance and orderly work area at all times.

Education and/or Experience:

High school diploma or equivalent is required. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is preferred.

Bilingual English/Spanish candidates are given top consideration.

Treasure Coast Community Health offers competitive wages, and an excellent benefit package including paid time off, paid holidays, education assistance, dental, and life insurance, company paid short- and long-term disability.

TCCH is an equal employment opportunity organization that complies with E-Verify and is a drug and smoke free workplace.