Multisite Dental Receptionist — Patient Care & Scheduling

Treasure Coast Community Health, Inc.; Vero Beach (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Education assistance

Dental insurance

Life insurance

Disability insurance

Job summary

Treasure Coast Community Health is seeking a Dental Receptionist to provide exceptional patient service across our dental sites in Indian River County, FL. You will answer calls, schedule/reschedule appointments, verify insurance, and assist with patient check-in and cashier duties, ensuring accurate data entry and confidentiality.

Flexibility to travel between TCCH dental locations is required. Bilingual English/Spanish candidates are strongly preferred, and the team offers a supportive

Qualifications

• High school diploma or GED required.
• Three to six months of prior reception experience in healthcare and computer experience strongly preferred.
• Bilingual English/Spanish candidates are strongly preferred.

Responsibilities

• Open and close dental office according to office protocol (operating hours).
• Greet and welcome patients.
• Check in and check out patients according to office protocol, verifying and updating patient information.
• Confirm the next day's appointments.
• Coordinate all clinical telephone communications in the practice, including answering all incoming calls in a courteous and efficient manner, responding to incoming patient account telephone inquiries, and verifying pre-authorization.
• Check insurance for patients prior to their visit.
• Assist in patient account activities, including collecting, pre-collecting, and/or updating patient data.
• Perform cashier functions and complete daily cash drawer reconciliation at check out.
• Answer and route incoming phone calls.
• Schedule and reschedule dental appointments and answer questions.
• Confirm appointments (when applicable).
• Gather personal and insurance information and document it in the chart.
• Verify and confirm that insurance coverage is active and available, including co-pays, deductibles, and eligible treatment.
• Inform patients of balances, transfer them to the proper department, and verify and inform patients about sliding scale appointments.
• Provide accurate information for any questions about the organization.
• Communicate effectively and appropriately with the Dental Manager, Dental Director, dental staff, and other TCCH personnel (i.e., billing) to promote the smooth running of practice affairs.
• Attend mandatory and other job-related educational conferences and acquire input from others in the department for notes prior to team meetings.
• Help patients with directions and coordinate office patient flow from the waiting area to the examination and treatment area to ensure patients are seen in a timely manner.
• Schedule and reschedule appointments over the phone, in person, and for walk-in patients per the published scheduling parameters.
• Prepare and post appointment schedules for all to see on a daily basis.
• Provide patient support as necessary, including assisting with patient translation, scheduling sliding scale appointments, and completing registration forms when required.
• Maintain confidentiality of all patient information.
• Put patients at ease by discussing care options at TCCH.
• Maintain a professional appearance and orderly work area at all times.
• Perform other duties as assigned.

Skills

Customer service

Phone system

Insurance verification

Data entry

Cash handling

Appointment scheduling

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Treasure Coast Community Health is seeking a Dental Receptionist to provide exceptional patient service across our dental sites in Indian River County, FL. You will answer calls, schedule/reschedule appointments, verify insurance, and assist with patient check-in and cashier duties, ensuring accurate data entry and confidentiality.

Flexibility to travel between TCCH dental locations is required. Bilingual English/Spanish candidates are strongly preferred, and the team offers a supportive