Receptionist & Front Desk Associate — Customer Care & Sales

Matthew White - State Farm Agent; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Matt White State Farm is seeking a receptionist to join our team in Fort Worth, TX. The ideal candidate is highly organized, detail-oriented, and ready to contribute to a positive and productive workplace.

You will greet customers, handle inquiries, manage appointments, and support with administrative tasks while identifying opportunities to offer insurance options. Strong communication and CRM familiarity are valued.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations and customer engagement.
• Proficient with basic computer software including MS Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them appropriately.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options when appropriate.
• Provide outstanding service and follow up on customers' needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversations

Customer service mindset

Tools

Microsoft Office

CRM systems

Job description

Matt White State Farm is seeking a receptionist to join our team in Fort Worth, TX. The ideal candidate is highly organized, detail-oriented, and ready to contribute to a positive and productive workplace.

You will greet customers, handle inquiries, manage appointments, and support with administrative tasks while identifying opportunities to offer insurance options. Strong communication and CRM familiarity are valued.