Receptionist - Franchise Location

H&R Block; Town of Alden (NY); Presencial; USD 23.000 - 28.000; Jornada completa

Descripción de la vacante

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. The role emphasizes friendly, personalized service across in-person, phone, and virtual channels.

Candidates should have prior customer service experience, be able to multi-task in a fast-paced setting, and maintain organized, clean offices. Flexible scheduling and multiple office locations may apply.

Formación

• Experience in a fast-paced customer service environment.
• Ability to multi-task and manage time effectively.
• Strong organizational skills and attention to detail.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Conocimientos

Customer service experience

Multi-tasking

Organization/time management

Fast-paced environment

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

About The Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring To The Team

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.

Pay Range

$17.00 - $20.00/Hr.