Receptionist - Franchise Location

H&R Block, Inc.; Fort Madison (IA); On-site; USD 24,000 - 32,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. This role emphasizes friendly, personalized service and flexible scheduling across locations.

You will help ensure client needs are met in person, on the phone, or virtually, while maintaining a clean and organized office environment with teammates. Prior experience in customer service and a fast-paced setting is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Prior customer service experience.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Phone etiquette

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner


• Match clients with the best-suited tax professional for their needs


• Schedule clients how they would like to be scheduled


• Help to ensure all clients needs have been met during service both in person, over the phone or virtually


• Maintain office cleanliness and organization of resources with team members


• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment


• Previous experience in a customer service environment


• Ability to multi-task


• Strong organizational and time-management skills


• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent


• Ability to work flexible schedule and/or in multiple locations


• Sales/marketing experience

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.