Receptionist - Franchise Location

H&R Block, Inc.; East Stroudsburg (Monroe County); Presencial; USD 17 000 - 21 000; Tempo parcial

Resumo da oferta

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will deliver a friendly front-desk experience and assist with scheduling for in-person and virtual appointments.

The role requires prior customer service experience, the ability to multitask, and proficiency with Microsoft Office. You will help keep the office organized and supported during peak periods.

Qualificações

• Experience in a fast-paced environment is preferred.
• Previous experience in a customer service role is desirable.
• Ability to multi-task effectively in a front-desk setting.
• Strong organizational and time-management abilities.
• Computer proficient with Microsoft Office suite.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested, and manage appointment flow.
• Ensure clients' needs are met during service, in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Conhecimentos

Customer service

Multi-tasking

Organizational skills

Time management

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner


• Match clients with the best-suited tax professional for their needs


• Schedule clients how they would like to be scheduled


• Help to ensure all clients needs have been met during service both in person, over the phone or virtually


• Maintain office cleanliness and organization of resources with team members


• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment


• Previous experience in a customer service environment


• Ability to multi-task


• Strong organizational and time-management skills


• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent


• Ability to work flexible schedule and/or in multiple locations


• Sales/marketing experience

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.