Receptionist - Float (Physical Therapy Receptionist)

Rebound-3; Vancouver (WA); On-site; USD 28,543 - 39,964; Full time

Benefits offered by this job

Medical/Vision/Rx

401K plan

Profit sharing

Cash Balance Plan

Life Insurance

Disability insurance

FSA/HSA

Employee Assistance Program

Free Parking

Paid Time Off

Job summary

Rebound is seeking a full-time Receptionist for our Vancouver, WA Physical Therapy locations. The role involves checking in patients, collecting copays, posting to accounts, and communicating financial policies while ensuring smooth patient flow across sites.

The position requires a high school diploma (or GED) and healthcare front office experience is preferred. Strong communication and problem-solving skills are essential, with an emphasis on HIPAA compliance and exceptional patient service.

Qualifications

• High School Diploma or GED.
• Two years healthcare front office experience preferred.
• Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable.
• Ability to manage difficult and stressful situations.
• Strong problem resolution skills.
• Knowledge of business office procedures.

Responsibilities

• Check in patients in a friendly and timely manner and confirm appointment times.
• Collect copays and post to patient accounts.
• Inform patients of potential delays and explain financial policies.
• Assist patients with directions, wheelchair accessibility and other needs.
• Verify insurance and demographic information and explain differences between contracted vs non-contracted plans.
• Promote use of the patient portal and maintain patient confidentiality.

Skills

Customer service

Communication

Problem resolution

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Receptionist - Float (Physical Therapy Receptionist)

Regular Full-Time Washington - Salmon Creek, Vancouver, WA, US

Salary Range: $20.72 To $29.01 Hourly

Rebound is looking to fill a full-time Receptionist for our fast-paced Physical Therapy department. The location of this position will float to ensure coverage at all of our Vancouver area Physical Therapy locations. The PT Receptionist is responsible for checking in patients, collecting copays and posting to patient accounts, informing patients of potential delays, and communicating financial policy to patients. Reception positions require cross-training and rotation as department needs arise and change. Must have department awareness at all times to facilitate patient flow.

Responsibilities:

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (ie-getting the door, wheelchairs, etc) as needed.
• Check in patients in a friendly and timely manner. Communicate potential appointment delays.
• Facilitate information collection as needed through verbal confirmation or use of forms.
• Confirm insurance and demographic information.
• Explain financial policies, privacy practices and the differences with contracted vs. non- contracted insurance companies.
• Promote use of the patient portal.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Attends meetings and performs related work as required.
• Maintains a clean lobby environment.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Project work as needed to fill downtime.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Two years healthcare front office experience preferred.
• Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable.
• Ability to manage difficult and stressful situations.
• Strong problematic resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Physical Requirements:

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
• Verbal communication with patients, making and canceling appointments and communicating with office staff.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited work space.
• Interaction with others and phones can cause frequent disruptions.
• Occasional exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

We are proud to Offer:

• Medical/Vision/Rx
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization! At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care with mutual respect and cooperation in a positive and supportive environment. Come join our team!

Rebound is looking to fill a full-time Receptionist for our fast-paced Physical Therapy department. The location of this position will float to ensure coverage at all of our Vancouver area Physical Therapy locations. The PT Receptionist is responsible for checking in patients, collecting copays and posting to patient accounts, informing patients of potential delays, and communicating financial policy to patients. Reception positions require cross-training and rotation as department needs arise and change. Must have department awareness at all times to facilitate patient flow.

Responsibilities:

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (ie-getting the door, wheelchairs, etc) as needed.
• Check in patients in a friendly and timely manner. Communicate potential appointment delays.
• Facilitate information collection as needed through verbal confirmation or use of forms.
• Confirm insurance and demographic information.
• Explain financial policies, privacy practices and the differences with contracted vs. non- contracted insurance companies.
• Promote use of the patient portal.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Maintain cash drawer protocol at all times.
• Attends meetings and performs related work as required.
• Maintains a clean lobby environment.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Project work as needed to fill downtime.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Two years healthcare front office experience preferred.
• Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable.
• Ability to manage difficult and stressful situations.
• Strong problematic resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Physical Requirements:

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
• Verbal communication with patients, making and canceling appointments and communicating with office staff.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited work space.
• Interaction with others and phones can cause frequent disruptions.
• Occasional exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

We are proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization! At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care with mutual respect and cooperation in a positive and supportive environment. Come join our team!

Monday - Friday, no weekends or holidays.

Schedule will fluctuate between 6:30am - 5pm in 8-hour shifts.

This is a full-time, 40 hours per week position.