Receptionist - Full Time

Trinityhealth; Clive (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Trinity Health MercyOne Health System is seeking a Clinic Receptionist to greet patients and manage front desk operations in the Iowa clinic. You will handle check-in, appointment scheduling, and insurance verification while maintaining a courteous, professional demeanor throughout patient interactions.

Responsibilities include collecting copays and deductibles, entering patient data into the EMR, and coordinating with clinical staff to ensure smooth patient flow in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English; communicate effectively with patients and staff.
• Maintain confidentiality of patient information.
• Professional, honest and caring demeanor aligned with Trinity Health values.

Responsibilities

• Check-in patients and manage admitting process per clinic policies.
• Answer and route phone calls to appropriate staff.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Scan/copy patient documents into the electronic medical record (EMR).

Skills

Interpersonal communication

Professional demeanor

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Job Title

Clinic Receptionist

Employment Type

Full time Shift: Day Shift

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.