Receptionist - Englewood, OH

Pediatric Associates of Dayton, Inc; Englewood (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Pediatric Associates of Dayton, Inc. is seeking a friendly Receptionist to welcome patients, verify information, and support daily office operations at our Beavercreek, Englewood, and Centerville locations.

You will register new patients, check in and check out, handle insurance details and copays, schedule appointments, and maintain HIPAA compliance in a fast-paced, customer-focused environment. This full-time role requires at least a high school diploma and 1+ years in a medical office.

Qualifications

• High school diploma or GED required.
• 1+ years in a medical office or healthcare facility preferred.
• Experience with EPIC is a plus.
• Must be customer-focused with strong oral communication and telephone skills.

Responsibilities

• Greet and assist patients in a welcoming and professional manner.
• Register new patients: collect full name, address, DOB, contact information, and demographics; collect insurance information.
• Check in patients: verify insurance and demographic information; ensure forms are completed; collect copays and balances.
• Schedule appointments: answer multi-line phone calls professionally; verify identity and contact details; optimize provider schedules.
• Check out patients: accept payments and process charges; schedule follow-up appointments.
• Work in rotation with coworkers and assist other personnel during high volume; travel to Beavercreek, Englewood, and Centerville offices as needed.
• Maintain HIPAA compliance and patient privacy; adhere to policies; work independently and in a team.

Skills

Customer service

Oral communication

Telephone skills

Microsoft Office

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

EPIC

Job description

Job Summary:

The Receptionist position for Pediatric Associates of Dayton is responsible for providing efficient office support and excellent customer service. The Receptionist is the first point of contact for patients and visitors, greeting them with warmth and professionalism, determining their needs, and directing them accordingly.

Essential Duties and Responsibilities:

• Greet and assist patients in a welcoming and professional manner.
• NEW PATIENT REGISTRATION
  • Colleting parents full name, address & DOB
  • Collecting patients full name, address & DOB
  • Contact information
  • Insurance information
  • Demographics
• CHECK IN PATIENTS
  • Verify and update insurance and demographic information
  • Ensure that all required forms are completed.
  • Collect and process copays and outstanding balances.
• SCHEDULE APPOINTMENTS
  • Answer multi line phone calls professionally
  • Follow practice guidelines
  • Confirm patient identity using account details and DOB.
  • Verify patient contact information
  • Ensure efficient use of provider schedules and appointment slots
• CHECK OUT PATIENTS
  • Accept appropriate payments and process charges
  • Schedule follow appointment per provider recommendations
• Perform the above functions on a rotational basis with coworkers
• Assist other personnel at times of high volume
• This position will require you to travel to other offices based on the staffing needs of each office in Beavercreek, OH & Englewood, OH.

Other Requirements:

• Maintain HIPAA compliance and patient privacy when verifying patient information
• Promote adherence to company policies and procedures
• Work well independently, and in a team environment
• Maintain positive and professional working relationships with co-workers
• Dependable and on time

Education, Experience and Abilities:

• High School Diploma or GED required
• 1+ years of experience in a medical office or healthcare facility is preferred
• Experience with Electronic Medical Record software preferred
• Experience with EPIC is a plus
• Must be customer-focused and possess strong oral communication and telephone skills
• Proficient in computerized systems including Microsoft Suite
• Ability to work well in a fast-paced, customer-facing environment while maintaining the quality of work

Supervisory Responsibilities:

• None

Hours and Work Schedule:

• Monday - Friday 8:00am - 5:00pm

Locations:

• Beavercreek, Englewood and Centerville location needed