Receptionist - Diabetes & Endo - Full Time

MercyOne Medical Group; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Opportunity for growth

Job summary

MercyOne Medical Group in Des Moines, IA is seeking a Clinic Receptionist to greet patients, manage front desk operations, and support smooth patient flow. The role requires strong interpersonal skills and professionalism.

You will handle check-in, schedule appointments, answer calls, verify insurance eligibility, collect copays, and enter demographics into the EHR. A high school diploma and basic life support certification are needed, with confidentiality and patient-centered care emphasized.

Qualifications

• Must have a high school diploma or equivalent.
• BLS for Healthcare Providers or obtain within 3 months of hire.
• Must complete Mandatory Reporter abuse training within 3 months of hire.
• Read, write and understand English; communicate effectively.
• Maintain confidentiality of patient information; uphold Mercy values.

Responsibilities

• Greet patients and visitors and manage front desk flow.
• Check-in patients and complete admitting steps per policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain patient/insurance information and collect copays/deductibles.
• Enter demographics and insurance data into the EHR; scan documents.

Skills

Interpersonal skills

Customer service

Phone etiquette

Attention to detail

English proficiency

Education

High school diploma

Tools

EHR systems

Scheduling software

Insurance verification tools

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title:Clinic Receptionist

Summary:The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.