Receptionist 1

Rockford Health Physicians; Rockford (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Mercyhealth is seeking a Receptionist in Illinois to serve as the first point of contact for patients and visitors. The role handles phones, visitor management, and clerical duties while supporting Epic Scheduling and Registration processes.

The candidate will assist with patient check-in, verify demographics, collect co-pays when required, and ensure privacy. This position is full-time with daytime shifts and requires excellent communication.

Qualifications

• Provides courteous customer service to patients, visitors, and callers.
• Answers and routes phone calls and messages.
• Gathers and verifies patient information for scheduling and check-in.

Responsibilities

• Answers incoming telephone calls and forwards to appropriate personnel.
• Welcomes visitors and manages sign-in procedures.
• Performs clerical tasks including mail, supplies, and faxes.
• Schedules patient appointments and handles Epic Scheduling and Registration processes.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Phone handling

Verbal communication

Scheduling software

Multitasking

Education

High School diploma or equivalent

Tools

Epic Systems

MS Office

Job description

OVERVIEWThe Receptionist serves as the first point of contact for patients, visitors, and callers by providing courteous customer service, answering phones, routing messages, and providing information about organizational services. This role also supports daily office operations through visitor management, correspondence, fax communications, supply management, and other clerical duties.Scheduled: Full-TimeShift: 7:30 am - 4 PM, 4 days a weekESSENTIAL DUTIES AND RESPONSIBILITIESClericalAnswers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.Retrieves messages from voice mail and forwards to appropriate personnel.Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.Monitors visitor access and issues passes when required.Receives, sorts, and routes mail, and maintains and routes publications.Orders, receives, and maintains office supplies.Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.Performs other clerical duties as needed.Epic Scheduling and RegistrationSchedules patient appointmentsResponsible for EMR Electronic Medical Records registration check-in processes in Epic.Loads, verifies and updates patient demographics.Scans, loads and verifies insurance coverage.Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.Reviews all Alerts in Epic and refers patient to a PFC when necessary.Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.Provides patient with an estimated self-pay obligation when appropriate.Performs cashiering functions online payment posting within Epic.Processes payments and deposits by adhering to the systems Cash Handling Policy.Completes daily closing report and balances their individual cash drawer at the end of each day.Performs petty cash count in and out daily and records appropriately.Assist patients with MyChart signup and activation.Replies to MyChart messages in a timely manner, closing messages when complete.Safeguards patient privacy and confidentiality per MHS policies.Preps Routes daily for upcoming appointments for frontline registration.Reviews daily work queues and corrects identified patient registration errors.Utilizes Epic waitlists based on provider preference.Reviews and updates no-shows and cancellations for the dayEDUCATION AND/OR EXPERIENCEHigh School diploma or equivalent preferredPrevious medical reception or reception experience preferred.CERTIFICATION/LICENSUREN/AOTHER SKILLS AND ABILITIESUnderstands and demonstrates Critical Moments of Service techniques and standardsEnsures reception and lobby areas are well maintained and cleanMay be required to work flexible hours and overtime during peak hours.Preforms all other duties as assigned.May be responsible for working in alternate locationsBasic knowledge of keyboard skills and medical terminology preferred.Good interpersonal and written communication skills.Basic knowledge of Epic preferred.LEVEL OF SUPERVISIONSome independent judgment is required, but alternatives are limited by standard practices or proceduresSUPERVISESN/APAY RANGE:$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women