Receptionist / Customer Service Representative (full-time on-site)

Accutech Packaging; Providence (RI); On-site; USD 48,000 - 58,000; Full time

Job summary

Accutech Packaging is seeking a full-time Receptionist / Customer Service Representative in Providence, RI. The role involves greeting visitors, managing phone calls, invoicing customers, and ensuring a welcoming environment. Ideal candidates will have an Associate's degree, strong customer service skills, and proficiency in Quickbooks.

Qualifications

• Ability to communicate effectively in reading, writing, and speaking.
• Proficient in Quickbooks and MS Office.
• Professional manner and well-groomed appearance required.

Responsibilities

• Greet and direct visitors; operate the inbound telephone console.
• Handle invoicing and coordinate conference room schedules.
• Maintain a welcoming front desk and lobby area.

Skills

Customer Service

Oral Communication

Dependability

Education

Associate's degree

Tools

Quickbooks

MS Office

Job description

Receptionist / Customer Service Representative (full-time on-site)

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Receptionist / Customer Service Representative (full-time on-site)

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Summary

Job Description

The focus of this position will greet and direct visitors; answer phones, maintains filing, emails invoices and statements to customers and handles front desk inquiries.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Appropriately and accurately communicates with clients and visitors; professional dress and appearance is required.
• Greets and directs clients and other visitors appropriately and professionally
• Welcomes visitors, notifies appropriate company representative and monitors the sign in log and issues visitor badges (i.e. safety purposes)
• Operates the inbound telephone console and directs incoming calls to proper extensions
• Maintains an orderly and welcoming front desk and lobby area.
• Invoicing Customers to include email customer invoices and statements as requested
• Responsible for all client and departmental luncheons including ordering, delivery/pick-up and set up
• Coordinates conference room schedules and prepares location appropriately for customers and/or training sessions, etc. (i.e. provides projector, sets up and cleans up table, chairs, etc).
• Coordinates vending machine issues, stocking, etc.
• Orders Companies’ coffee on weekly basis; orders sugar
• Performs word processing and general clerical duties as required
• Handles incoming/outgoing mail; sorts and distributes to the appropriate recipient
• Distributes Faxes and phone messages to appropriate department/employee
• Processes deposits from the bank (daily), processes credit card payments as necessary.
• Requests credit information for new customers, and sets up new account in database.
• Maintains sales tax file, making sure accounts are up to date.
• Assists supervisor with projects as needed for the A/R and A/P department.
• Adhere to all safety policies and procedures.
• All other duties assigned.
  
  

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Dependability - Follows instructions, responds to direction; keeps commitments

Oral Communication - Listens and gets clarification; responds well to questions. Maintains positive, pleasant manner

Customer Service - Must maintain positive and productive relationships with other workers in the department, supervisors, other employees, customers and vendors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Professional manner/demeanor and well groomed appearance is required. Quickbooks knowledge required.

Language Ability:

Ability to communicate well is imperative; (reading, writing and oral communications). Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence; ability to speak effectively before groups of customers, vendors or employees of organization.

Math Ability:

Ability to apply mathematical concepts to practical situations. Ability to calculate figures and amounts such as discounts, interest, and percentages. Foundational knowledge of Accounting principles.

Computer Skills:

To perform this job successfully, an individual should have strong working knowledge of Quickbooks, computer software, as well as ability to use MS Office word processing software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is mostly quiet, however sometimes moderate based on the traffic; typical of a lobby environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, ability to distinguish color, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel; talk and/or hear. Occasionally, the employee is required to walk and stand.

Company Description

Accutech Packaging, Inc. located in Foxboro, MA is a privately-held manufacturer and distributor of packaging products and machinery. Accutech is committed to meeting our customer’s quality and service expectations by demanding excellence from our people and our suppliers. We want to provide the best in class service in each of the markets we serve.

Accutech Packaging, Inc. located in Foxboro, MA is a privately-held manufacturer and distributor of packaging products and machinery. Accutech is committed to meeting our customer’s quality and service expectations by demanding excellence from our people and our suppliers. We want to provide the best in class service in each of the markets we serve.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Packaging & Containers

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