Customer Service/Front Desk (Park Host)

Venturepark; Mansfield (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

An exciting opportunity awaits at a vibrant outdoor adventure park! Join a dedicated team as a Park Host, where your primary role will be to provide exceptional customer service and create memorable experiences for guests. This position offers the chance to work in a dynamic environment, promoting outdoor enjoyment while engaging with visitors of all ages. With flexible scheduling and the potential for career growth, this role is perfect for those who thrive in an active, customer-focused setting. If you have a passion for the outdoors and a commitment to excellence, this is the perfect opportunity for you!

Benefits

Paid Training

Complimentary Park Activities

Flexible Schedule

Qualifications

• Friendly disposition and professional demeanor are essential.
• Strong communication skills and a patient approach to guests.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage ticket sales and assist with group events.
• Maintain cleanliness and assist in park operations.

Skills

Customer Service

Communication Skills

Attention to Detail

Reliability

Ability to Work Outdoors

Education

No formal education required

Job description

Park Hosts are the front lines and first impressions when it comes to the sales and service of our park. Your primary responsibility is to ensure that guests are greeted with a smile, and that all guests continue to experience an exceptional level of customer service and support throughout their entire visit. This position is supervised by the Park Manager.

About Us

The Adventure Park, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation. Our adventure parks bring together people of all ages to challenge themselves, develop their confidence and build connections with each other, the outdoors and our team. Learn more by visiting our website at myadventurepark.com.

Become a leader on our team where we promote a continuous learning environment and career development opportunities. Benefits include competitive pay, paid training, complimentary climbing and other Park activities, a flexible schedule and more.

Responsibilities

• Provide our guests with an amazing experience!
• Greet and check in guests. Provide general Park information and directions.
• Complete ticket sales, reservation reschedules, and account credits according to the Park policies.
• Work on-site with group and birthday party organizers to provide assistance to groups and birthday parties with advance reservations.
• Retail sales and inventory management.
• Guest management in the event of a weather closure.
• Complete assigned opening and closing procedures.
• Assist in Park event set up and coordination as needed.
• Upkeep and general cleanliness of retail area, ticket sales area, bathrooms and other customer and staff areas.
• Harnessing and de-harnessing guests.
• Conducting inventory of customer equipment.
• General park duties, including mulching, cleaning, trash runs, harness processing, and water station refills, with other duties or tasks as assigned.

Qualifications

• Possess a friendly disposition and professional demeanor at all times.
• Strong communication skills and a kind, patient approach to working with people.
• Reliable with strong work ethic and personal integrity.
• Attention to detail.
• A passion for working outdoors and the ability to handle all weather conditions.
• Able to quickly and competently pick up new skill sets both in training and on the job while maintaining the highest quality standards of performance.
• Candidates with background/experience in one or more of the following areas are preferred: travel/tourism, service industry, customer service, retail, hospitality.
• Candidates must be at least 16 years old, able to lift 30 lbs. Must be 18 years old to harness guests.

Schedule

• This is an hourly position, 20-40 hours per week. Available positions can be seasonal, part-time, or full-time depending on operational needs and candidate availability.
• High preference is given to candidates that are able to commit to the full operating season, running from March 28 through December 1. Candidates that are available for the full season will be considered first for any extra winter, off-season hours that may become available.
• Candidates interested in summer-only positions must be available for the full summer season, running from June 1 through September 5. Weekend and holiday availability is required, including July 4 and Labor Day.
• Candidates should have a flexible schedule with both weekday and weekend availability.
• There is a mandatory orientation session and training period required for all candidates. This time is paid at your hourly rate. Spring hire training takes place in March 2025.

Pay Range

While the exact pay offered reflects a candidate's qualifications and experience, Park Hosts are paid at a rate starting at $16.35 per hour.

Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier stats, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications and abilities.