Receptionist / Customer Service Representative

Drybar; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic receptionist to join their team. This role involves managing shop flow, ensuring excellent customer service, and maintaining a positive atmosphere. The ideal candidate will have experience in a fast-paced environment and possess strong communication and problem-solving skills. Employees enjoy competitive wages, medical benefits, and free blowouts, making this an exciting opportunity for those passionate about the beauty industry. Join a company that values internal promotion and offers a supportive work environment where you can thrive and grow.

Benefits

Competitive hourly wages

Medical, Dental & Vision Benefits

Complimentary access to education programs

Free blowouts for all employees

Referral bonuses

$100 anniversary gift

Qualifications

• 1+ years in a fast-paced, customer service environment.
• Strong communication and problem-solving skills required.

Responsibilities

• Organize and execute shop flow between clients and team members.
• Maintain clear communication with shop management about operations.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Multi-tasking

Education

High School Diploma

Tools

Point-of-Sale Systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $16.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+ years in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• High school Diploma required.