Customer Service Representative/Receptionist- Carnegie Hill Veterinarians

Veterinary Innovative Partners; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking veterinary network as a Customer Service Representative/Receptionist, where your role is pivotal in creating a welcoming atmosphere for clients and their pets. You will handle client interactions, manage appointments, and assist with administrative tasks, all while providing exceptional service. This position offers a supportive environment focused on professional growth and development, making it an excellent opportunity for those passionate about animal care and customer service. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personal pets

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Greet clients warmly and manage appointments effectively.
• Process payments and maintain accurate records.

Skills

Customer Service Skills

Communication Skills

Multitasking

Organizational Skills

Empathy

Education

High School Diploma

Experience in Veterinary or Healthcare Setting

Tools

Practice Management Software

Microsoft Office

Job description

Customer Service Representative/Receptionist- Carnegie Hill Veterinarians

Customer Service Representative/Receptionist- Carnegie Hill Veterinarians

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Responsibilities

• Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
• Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.
  

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
  
  

Benefits

$$21.00 - $25.00 to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets
  
  

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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