Customer Service Representative (Remote)

BD; Franklin Lakes (NJ); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading medical technology company offers a customer service role located in Franklin Lakes, New Jersey, focusing on collaboration and support. With a comprehensive benefits package and growth opportunities, this position seeks candidates with experience in the medical sector or customer service. Successful applicants will be adept communicators with strong problem-solving skills and proficiency in Microsoft Office.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

401(k) plan with employer contributions

Tuition reimbursement

Access to wellness resources

Opportunity to work in diverse environment

Qualifications

• Minimum of 1 year in medical or customer service.
• Ability to read and interpret medical documents.
• Capable of working evenings, weekends, and overtime.

Responsibilities

• Provide accurate information regarding order status.
• Process customer returns according to policies.
• Collaborate with Medical Billing to resolve disputes.

Skills

Problem-solving

Communication

Interpersonal skills

Microsoft Office

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision insurance
- Salary up to 12 company-paid holidays
- 401(k) plan with employer contributions
- Tuition reimbursement for continued education
- Access to employee assistance programs and wellness resources
- Opportunity to work in a diverse and inclusive environment that promotes growth and career advancement

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product information requests
- Process customer returns in accordance with established department policies and procedures
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Offer feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service environment
- High School Diploma or general education degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office applications
- Capability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in a medical technology or healthcare setting
- Strong problem-solving skills and ability to handle various variables
- Excellent communication and interpersonal skills

#MedicalTechnology #CustomerService #CareerOpportunity #CompetitiveBenefits #InclusiveWorkplace

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