Receptionist/Customer Service Representative

Chico Nissan; Chico (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Chico Nissan is seeking a friendly and professional Receptionist/Customer Service Representative in Chico, California. This role involves answering calls, providing information about services, scheduling appointments, and assisting with administrative tasks.

The ideal candidate should have a high school diploma, prior customer service or receptionist experience, strong communication skills, and be proficient in Microsoft Office. Join us to contribute to a positive customer experience!

Qualifications

• Previous experience in a customer service or receptionist role preferred.
• Ability to multitask and prioritize tasks effectively.
• Proactive attitude with a willingness to learn and adapt.

Responsibilities

• Answer phone calls and direct them appropriately.
• Provide information to guests about company services.
• Schedule appointments and maintain calendars.
• Assist with administrative tasks like data entry and filing.
• Uphold customer privacy and confidentiality.
• Maintain office security and monitor access.
• Document customer interactions to improve service quality.
• Identify opportunities to enhance customer satisfaction.

Skills

Communication skills

Customer service orientation

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

Job Title: Receptionist/Customer Service Representative

Location: Chico Nissan

Position Type: Full-time

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.

Responsibilities

• Answer phone calls and direct them to the appropriate department or individual
• Provide information to guests about our company and services
• Schedule appointments and maintain appointment calendars
• Assist with administrative tasks as needed, such as data entry and filing
• Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies
• Maintain office security by following procedures and monitoring access
• Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality
• Identify opportunities to enhance customer satisfaction and continuously improve the customer service process

Requirements

• High school diploma or equivalent
• Previous experience in a customer service or receptionist role preferred
• Excellent communication and interpersonal skillsProficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Ability to work well independently and as part of a team
• Proactive attitude with a willingness to learn and adapt to changing customer demands

If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!