Receptionist - Customer Service Rep

Gerald's Tires

Charleston (SC)

On-site

USD 17,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Health

Dental

Retirement benefits with company match

Paid vacation

Paid sick days

Paid training opportunities

Life insurance

Employee discount

Flexible scheduling

Job summary

Gerald's Tires & Brakes in Charleston, SC is hiring a full-time Receptionist - Customer Service Rep to warmly greet customers, check in appointments, and answer phones.

This entry-level office role runs 7 AM–6 PM, four days a week, with a 44–46 hour schedule and a competitive starting wage up to $18 per hour, plus health, dental, retirement with company match, paid vacation and other benefits.

Qualifications

Customer service skills
Basic computer proficiency

Responsibilities

Greet customers and discuss auto repair needs.
Check in appointments and inform technicians.
Answer phone calls and schedule appointments.
Return keys to customers after service and thank them for choosing Gerald's Tires & Brakes.

Skills

Customer service

Basic computer proficiency

Job description

Gerald's Tires & Brakes is currently hiring for a full-time Receptionist - Customer Service Rep to assist customers when they visit our Charleston, SC automotive shop. This office position earns a competitive starting wage of up to $18 per hour.

In addition to competitive pay and our generous culture, we offer our Receptionist - Customer Service Rep the following benefits:

Health
Dental
Retirement benefits with company match
Paid vacation
Paid sick days
Paid training opportunities

Additionally, we offer this office position life insurance, an employee discount, and flexible scheduling.

DAY-TO-DAY

This entry-level office position is full-time and typically works 7 AM - 6 PM, 4 days a week, which comes out to about 44- to 46-hour work weeks.

In this Receptionist - Customer Service Rep position in our automotive office, you are the first face our clients see when they visit our store. When customers enter, you greet them cheerfully and discuss their auto repair needs. If the client has an appointment, you check them in and inform our technicians. You also take information from walk-ins and let them know if there will be a wait. Additionally, you answer customer phone calls, skillfully answering their questions and scheduling appointments.

After services are completed, you return the customers' keys to them and thank them for choosing us for their automotive needs. As you interact with our clients, you always engage them in a friendly way that makes them feel comfortable. You take pride in providing world-class customer service!

ABOUT GERALD'S TIRES & BRAKES

Since 1975, we have built a reputation of steadfast reliability, unparalleled customer service, and the best prices in and around Charleston. Our experienced and dedicated team helps keep our clients' vehicles on the road, ensuring their valuable time is never wasted on unnecessary breakdowns and repairs. From preventative maintenance to flat tire repairs and everything in between, we are there every step of the way. We take pride in the company we have built, and it shows with every customer we help!

We value our capable and skilled employees and depend on them to help us provide outstanding service. This is why we offer competitive wages, excellent benefits, and an exceptional work environment. In fact, we were voted as one of the top 3 "Best Places to Work" in the Charleston area! At Gerald's, you're not just a number, you're an individual! We're always on the lookout for exceptional individuals to add to our team. We hope you'll join us!

OUR IDEAL RECEPTIONIST - CUSTOMER SERVICE REP