Customer Care Representative at Griffin Growth Agency North Charleston, SC

Griffin Growth Agency; North Charleston (SC); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Full-time opportunity

Supportive team environment

Professional development

Advancement opportunities

Job summary

Griffin Growth Agency in Charleston, SC is seeking an entry-level Customer Care Representative to assist customers with automotive glass service needs. This in-person, full-time role offers paid training to help you learn the process.

You will guide customers through repair or replacement, schedule appointments, and answer questions about services, warranties, and insurance where applicable. No prior automotive experience is required and training is provided.

Qualifications

• Excellent communication and people skills.
• Friendly and professional attitude.
• Reliable and dependable.
• Organized and detail-oriented with strong attention to accuracy.
• Comfortable speaking with customers and explaining options.
• Positive attitude and willingness to learn.
• Ability to work well with a team.
• Previous customer service, retail, hospitality, sales, call center or automotive experience is helpful but not required.

Responsibilities

• Speak with customers about automotive glass repair and replacement.
• Explain available service options and next steps.
• Assist customers with scheduling appointments.
• Answer questions about services, warranties, and appointments.
• Provide insurance information when applicable.
• Keep customer and appointment information accurate.
• Communicate with internal service teams.
• Provide friendly, professional customer service.

Skills

Strong communication

People skills

Friendly and professional

Reliable and dependable

Organized and detail-oriented

Comfortable speaking with customers

Positive attitude

Team player

Customer service experience helpful

Job description

Full-Time | In-Person | Entry-Level

We're looking for a Customer Care Representative to join our team and help customers with their automotive glass service needs. This is a customer-facing position for someone who enjoys talking with people, answering questions, and helping find solutions. You'll guide customers through the repair or replacement process, assist with scheduling, and help make sure each customer understands what to expect. No previous automotive experience is required. Paid training is provided.

What You'll Do

• Speak with customers about automotive glass repair and replacement
• Explain available service options and next steps
• Assist customers with scheduling appointments
• Answer questions about services, warranties, and appointments
• Provide assistance with insurance information when applicable
• Keep customer and appointment information accurate
• Communicate with internal service teams
• Provide friendly, professional customer service

What We're Looking For

• Strong communication and people skills
• Friendly and professional attitude
• Reliable and dependable
• Organized and detail-oriented
• Comfortable speaking with customers
• Positive attitude and willingness to learn
• Ability to work well with a team
• Customer service, retail, hospitality, sales, call center, or automotive experience is helpful but not required.

What We Offer

• Paid training
• Medical, dental, and vision insurance after 90 days
• Full-time opportunity
• Supportive team environment
• Professional development
• Opportunities for advancement

If you're dependable, personable, and enjoy helping people, this could be a great opportunity to build your customer service experience while working with a growing automotive service team.

Salary/Compensation: $39,000 - $59,000 per year