Receptionist- Customer Care - Dog Concierge

Sol Dog Lodge and Training Center; Marana (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Sol Dog Lodge and Training Center is seeking a friendly Dog Concierge to be the first point of contact for clients and their dogs. You will deliver outstanding customer service, manage communications, schedule appointments, process payments, and handle check-ins and check-outs.

You must have strong communication and organizational skills, meticulous attention to detail, and comfort with multiple computer systems and CRM software such as GINGR.

Qualifications

• Strong communication and organizational skills.
• Deep attention to detail and proficiency with computer systems.
• Experience with CRM software such as GINGR.
• Excellent phone and texting communication.

Responsibilities

• Be the first point of contact for all clients at Sol Dog Lodge and Training Center.
• Deliver exceptional customer service, manage client communications, scheduling appointments, taking payments, and handling check-ins/outs.
• Ensure a positive and happy experience for clients and their dogs.
• Assist all departments to ensure scheduling and vaccination records are up-to-date.

Skills

Communication skills

Organizational skills

Attention to detail

CRM software (GINGR)

Phone & texting skills

Computer systems proficiency

Tools

GINGR CRM

Job description

Are you a dog person and also love working with people? Then we are looking for you!!!!

OUR MISSION: Service the needs of all dogs and the people who love them.

OUR VISION: To foster a community where all dogs are valued and thriving and compassionate services are accessible for every facet of their care.

As our part-time Dog Concierge you will be the first point of contact for all clients at Sol Dog Lodge and Training Center. You will play a key role in delivering exceptional customer service. You will manage client communications, scheduling appointments, taking payments, handling check-ins and check-outs and ensuring that all clients and their dogs have a positive and happy experience.

As the face of Sol Dog Lodge you will need strong communication and organizational skills. You will need deep attention to detail, proficiency with many types of computers systems, CRM software such as GINGR and great phone and texting skills. You will work with a team of amazing professionals and will need to assist all departments to ensure scheduling, appointments are booked properly and required vaccination records are up to-date in a timely manner.

This Is a Part-time Position Working Approximately 25-29 Hours Per Week. The Anticipated Weekly Schedule Will Be Within The Following Time Frames

Monday: 1:00pm - 6:30pm

Tuesday: 1:00pm - 6:30pm

Thursday: 1:00pm - 6:30pm

Friday: 1:00pm - 6:30pm

Saturday: 8:00am - 5:00pm

• The above listed times are representative and may be adjusted based on the needs of the organization. We are a growing organization and would love to have someone with open availability and flexibility to grow with us!

Applications will be reviewed as they are received and the position may be filled before the posted end date.