Receptionist/Concierge

Davis Wright Tremaine LLP; New York (NY); On-site; USD 58,000 - 65,000; Full time

Job summary

An established industry player is seeking a Receptionist/Concierge to provide exceptional customer service in a fast-paced law firm environment. This role combines traditional receptionist duties with concierge services, ensuring a welcoming atmosphere for clients and visitors. You will be the first point of contact, handling calls, greeting guests, and managing event logistics. The firm values inclusivity and offers a supportive culture for professional growth. If you have a passion for service, strong organizational skills, and a desire to thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Plan

Paid Volunteer Days

Fertility and Adoption Benefit

Tuition Reimbursement

Commuter Benefits

Retirement Contribution

Paid Sabbatical after 13 Years

Qualifications

• 2+ years’ experience as a receptionist or administrative assistant required.
• High School graduate or GED required.

Responsibilities

• Answer and screen incoming calls promptly and professionally.
• Greet clients and assist with visitor requests and logistics.
• Maintain office phone directory and conference room schedules.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication Skills

Organizational Skills

Education

High School Graduate or GED

Tools

Microsoft Office

Multi-line Phone System

Job description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Receptionist/Concierge to join our team in our New York office.

This is an essential position that will require five days in-office.

This position combines the traditional responsibilities of a receptionist with the personalized service of a concierge. The Receptionist/Concierge will be the first point of contact for attorneys, business professionals, clients and other visitors of the firm, ensuring a welcoming and professional experience. This position is designed to provide exceptional customer service by answering and directing incoming calls, greeting clients, assisting visitors, serving as the point person for event-related logistics, and handling a variety of administrative tasks.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

• Answer and screen incoming calls promptly and professionally; offer to take detailed messages or transfer to voice mail as directed. Send messages via email when necessary.
• Greet clients and notify attorneys and/or business professionals of their arrival; occasionally escort visitors to reserved offices and ensure their needs are met; arrange for a host escort if necessary.
• Assist with visitor requests; enter guests into the building security system; manage visiting office schedules; confirm visits daily, assist with copying or faxing as needed.
• Communicate with attorneys and staff regarding a variety of inquiries and requests for assistance, e.g., ordering meals, scheduling conference rooms, reserving visitor offices, ordering car service.
• Receive hand-delivered client documents and notify the Managing Clerk’s office and/or mailroom personnel.
• Serve as “concierge” to visitors, assisting with reasonable needs they may have such as copying, faxing, scanning, transportation, reservations, etc.
• Maintain online conference room schedule, using discretion when booking and prioritizing or coordinating room changes; respond to questions regarding catering vendors, conference room capacity, and available amenities; assist staff and attorneys with reserving conference rooms and reservable offices when requested.
• Liaise with internal and external clients for meetings, events, and special requests.
• Place catering orders and obtain appropriate charge-back information; create and maintain a log of attorney/client dietary restrictions and catering preferences.
• Respond and coordinate events requests including A/V needs, guest lists, security clearances, vendor access to the building, etc.
• Interact with building security/maintenance: order building access badges, report temperature requests, plumbing, electrical, and any related facilities issues.
• Maintain office phone directory and floor plan, updating new hires and departures as appropriate; coordinate with Administration regarding office, secretarial assignments, and phone numbers.
• Maintain NY portal page regarding daily attendance, visitors, etc.
• Present an image consistent with a professional services firm and a demeanor representative of the firm’s client service culture.
• Assist with other clerical tasks as needed.

Join us if you have:

• 2+ years’ experience as a receptionist or administrative assistant in a professional office environment required; experience using a multi-line phone system preferred.
• High School graduate or GED required.
• Basic knowledge of Microsoft Office products.
• Self-starter with a high degree of attention to detail and be highly organized and accurate.
• Excellent interpersonal, grammar, and proofreading skills; ability to exercise good judgment.
• Demonstrated ability to maintain regular and consistent attendance and punctuality; ability to change work schedule or hours if needed.
• Ability to communicate verbally and in writing in a professional, courteous manner with internal and external clients, firm members, and other business contacts.
• Ability and willingness to learn new programs and program updates.
• Ability to work with minimum supervision, adapt quickly to change, and effectively prioritize multiple tasks.
• Ability to work in a team-oriented, service-focused environment and to handle stressful situations in a calm, composed manner.
• Ability to sit at a workstation for lengthy periods of time with occasional breaks.

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans.
• 2 paid volunteer days for qualifying community service work.
• Dental plan.
• Fertility and adoption benefit.
• Paid sabbatical after 13 years of service.
• Tuition reimbursement.
• Commuter benefits.
• Retirement contribution.

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

New York

The annualized salary range for this position in New York City is $58,000 to $65,000 ($31.87 - $35.71 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full-time employees may be eligible for a bonus, health insurance with an optional HSA, short-term disability, long-term disability, dental insurance, vision care, telemedicine and virtual short-term solution-based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, and pet insurance. Commuter and Transit programs are also available.

Davis Wright Tremaine LLP fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm’s commitment to DEI here: www.dwt.com/dei.

At Davis Wright Tremaine LLP, every employee has the right to work in an environment free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status, or any other basis prohibited by applicable local, state, or federal laws.