Receptionist / Concierge

Freedom Village; Holland (MI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Referral program

Daily Pay

Use of our gym and indoor pool

Friendly atmosphere in a beautiful set

Job summary

Freedom Village is seeking a part-time Concierge in Michigan to handle front-desk duties, answer and transfer calls, greet residents and visitors, and assist staff and vendors. The role requires courtesy, strong English communication, and basic MS Office skills.

You will manage packages, sign-in logs, and assist with clerical tasks in a hospitality-focused community. This position emphasizes weekend coverage, evening availability, and a friendly, professional presence within a beautiful setting.

Qualifications

• High School graduate preferred.
• Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with Microsoft Office software.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
• 1 year of customer service experience preferred.

Responsibilities

• Provide on-going multi-line phone system coverage.
• Serve as receptionist and greet all guests, residents, vendors, suppliers, and outside service providers.
• Distribute packages, business mail and magazines.
• Maintain visitor sign-in logs.
• Monitor closed circuit security TV cameras and fire alarm board (where applicable).
• Maintain security for admittance to all entries accessible to public.
• Prepare maintenance work orders as requested by residents and staff.
• Prepare correspondence, memo, and other documents.
• Responsible for data entry of general resident information using computer software system.

Job description

Weekends: Every other, Part-time: Saturday & Sunday: 10am-6pm.

This is a great position for a recent empty nester parent, college student or anyone with every other weekend availability

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

Salary: $15.50 per hour

Benefits:

• Employee discount
• Referral program
• Daily Pay
• Use of our beautiful gym and indoor pool
• Friendly atmosphere in a beautiful setting

Schedule:

• Weekend availability
• evening availability until 8pm

Experience:

• Customer service: 1 year (Preferred)

QUALIFICATIONS:

1. High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
2. Typing and experience with Microsoft Office software.
3. Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate multi-line phone system, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public.

PRINCIPLE DUTIES:

• 1. Provide on-going multi-line phone system coverage.
• 2. Serve as receptionist and greet all guests, residents, vendors, suppliers, and outside service providers.
• 3. Distribute packages, business mail and magazines.
• 4. Maintain visitor sign-in logs.
• 5. Monitor closed circuit security TV cameras and fire alarm board (where applicable).
• 6. Maintain security for admittance to all entries accessible to public.
• 7. Prepare maintenance work orders as requested by residents and staff.
• 8. Prepare correspondence, memo, and other documents.
• 9. Responsible for data entry of general resident information using computer software system.

Other Duties:

• 1. Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• 2. Attends in-service training and education sessions, as assigned.
• 3. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• 1. We greet residents, employees and guests warmly, by name and with a smile.
• 2. We treat everyone with courteous respect.
• 3. We strive to anticipate resident, employee and guest needs and act accordingly.
• 4. We listen and respond enthusiastically in a timely manner.
• 5. We hold ourselves and one another accountable.
• 6. We embrace and value our differences.
• 7. We make residents, employees and guests feel important.
• 8. We ask Is there anything else I can do for you?
• 9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
• 10. We pay attention to details.

WELLNESS FOCUS:

The Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Job Type: Part-time

Work Location: In person

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