Receptionist-Clinic

ScionHealth; Hartsville (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

ScionHealth in Hartsville, SC, is seeking a Clinic Receptionist who greets patients, registers them, verifies insurance, and schedules appointments. The role supports clear communication between patients and clinical staff while upholding HIPAA and privacy standards.

The ideal candidate demonstrates excellent customer service, attention to detail, and the ability to multitask in a fast-paced environment, with proficiency in Microsoft Office and EMR systems.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a medical office or hospital setting preferred.
• Experience with EMR systems preferred.
• Excellent communication and customer service skills.
• Ability to verify insurance information and perform patient registration.
• Ability to multitask in a fast-paced environment.
• HIPAA compliance knowledge.

Responsibilities

• Greets and registers patients and verifies demographic and insurance information.
• Schedules patient appointments and manages the appointment calendar.
• Answers incoming calls and directs calls to appropriate departments.
• Collects patient payments, copays, and provides receipts.
• Assists patients with completing required paperwork and obtains signatures.
• Verifies insurance benefits and pre-authorization as required.
• Maintains patient confidentiality and HIPAA compliance.
• Manages patient flow in waiting area and communicates status to staff.
• Performs general clerical duties (faxing, scanning, data entry).

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

EMR systems

Insurance verification

Data entry

Professionalism

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.

Essential Functions

• Greets and registers patients, verifies demographic and insurance information
• Schedules patient appointments and manages the appointment calendar
• Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
• Collects patient payments, copays, and provides receipts
• Assists patients with completing required paperwork and obtains necessary signatures
• Verifies insurance benefits and obtains pre-authorization as required
• Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
• Manages patient flow in the waiting area and communicates patient status to clinical staff
• Maintains a clean and organized reception area
• Performs general clerical duties including faxing, scanning, and data entry

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality
• Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And
• Prior Experience with electronic medical records (EMR) systems (Preferred)