Receptionist & Client Care Specialist with Growth Path

Devon Mack State Farm Agency; Virginia, Northern (IL, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Job summary

Devon Mack - State Farm Agent in Nelsonia, VA is seeking a Receptionist - State Farm Agent Team Member. The role focuses on greeting customers, scheduling appointments, maintaining records, and supporting the team in a friendly, sales-minded environment.

Ideal candidates are organized, customer-focused, and eager to learn insurance basics; prior receptionist or customer service experience is preferred. Compensation is competitive with benefits.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational & multitasking

Sales conversations

CRM & MS Office

Tools

Microsoft Office

CRM systems

Job description

Devon Mack - State Farm Agent in Nelsonia, VA is seeking a Receptionist - State Farm Agent Team Member. The role focuses on greeting customers, scheduling appointments, maintaining records, and supporting the team in a friendly, sales-minded environment.

Ideal candidates are organized, customer-focused, and eager to learn insurance basics; prior receptionist or customer service experience is preferred. Compensation is competitive with benefits.