Receptionist & Client Care Specialist — Growth & Benefits

John Wall - State Farm Agent; Madison (MS); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Licensing Paid by Agency

Simple IRA Matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Wall - State Farm Agent is seeking a Receptionist - Team Member to join a customer-focused insurance office. You will greet clients, manage calls, schedule appointments, and maintain records with attention to detail.

You’ll engage with customers to understand their needs and present suitable insurance options while delivering friendly, professional service and supporting team projects in a fast-paced environment.

Qualifications

• Experience as a receptionist or in customer service.
• Strong communication and interpersonal skills.
• Highly organized with multitasking ability.
• Willingness to engage in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Identify opportunities to offer insurance options.
• Provide excellent customer service and follow up.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

John Wall - State Farm Agent is seeking a Receptionist - Team Member to join a customer-focused insurance office. You will greet clients, manage calls, schedule appointments, and maintain records with attention to detail.

You’ll engage with customers to understand their needs and present suitable insurance options while delivering friendly, professional service and supporting team projects in a fast-paced environment.