Receptionist Clerk - 8 Mountain ICU - FT

Carilion Clinic; Roanoke (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Benefits

Pension Plan

Paid Time Off

Onsite fitness

Wellness app

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, Virginia, seeks a Receptionist Clerk for the 8 Mountain ICU. This full-time role greets patients, handles calls, and assists nursing staff with data entry, admissions, transfers, and scheduling in a fast-paced ICU setting.

The ideal candidate will have a High School diploma or GED, excellent interpersonal and communication abilities, and good organizational skills to support unit operations and patient flow.

Qualifications

• Education: High School diploma or GED required.
• Experience: One year of receptionist experience preferred.
• Must be organized, self-motivated and able to meet essential functions.

Responsibilities

• Greet patients and visitors and answer departmental questions.
• Answer calls, screen inquiries, and route messages appropriately.
• Receive mail and distribute to staff; assist with data entry as needed.
• Support admissions, transfers, and discharges; schedule procedures.
• Assist with staff scheduling and unit supplies; monitor cleanliness.
• Maintain confidentiality in a fast-paced care environment.

Skills

Interpersonal skills

Communication

Teamwork

Organizational skills

Education

High School diploma or GED

Tools

EMR

Intranet

Office equipment

Job description

Job Title

Receptionist Clerk - 8 Mountain ICU - FT

Description

Employment Status:Full time
Shift:Day/Evening/Night (United States of America)
Facility:1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.
Requisition Number:R162930 Receptionist Clerk - 8 Mountain ICU - FT (Open)
How You’ll Help Transform Healthcare:8 MICU - This 12-bed ICU specializes in the care of the Intensivist Medicine patients, with specialized focus on sepsis and septic shock. This is a closed ICU model of care.

The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed.

• Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource.
• Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
• Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Manages admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
• Provides support for department/unit staff scheduling, including lunch assignments.
• Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds.

Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills. Prolonged periods of sitting, visualizing computer screen and using keyboard. May be required to work at multiple Carilion facilities.

What We Require

Education: High School graduate or GED required.
Experience: One year of previous receptionist experience preferred.
Licensure, certification, and/or registration: None Required

Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Must be organized and self-motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position. Must be able to meet essential job functions of position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range

$15.00 - $21.07

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Equal Opportunity / E-Verify / Drug-Free Workplace

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug-Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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