Receptionist Clerk

CommonSpirit Health; Santa Maria (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Common Spirit Health's Marian Regional Medical Center is seeking a Clinic Clerk to welcome patients, manage registration and scheduling, and support billing inquiries. The role emphasizes confidentiality, accurate data entry, and efficient handling of payments in a fast-paced clinic environment.

You will coordinate across imaging services, educate patients on exam preparation, and ensure compliance with HIPAA and hospital policies while delivering excellent customer service.

Qualifications

• Completion of a medical terminology class or equivalent work experience.
• Preferred: previous clerical experience in a medical setting, including telephone and typing skills, or medical billing experience.

Responsibilities

• Manage patient registration and scheduling across imaging services.
• Process patient flow and address billing inquiries.
• Maintain confidentiality and handle transactions securely.
• Greet patients professionally and provide clerical support.
• Ensure compliance with policies and HIPAA protections.

Skills

Customer service

Organizational skills

Attention to detail

HIPAA compliance

Confidentiality

Communication skills

Scheduling

Education

Medical terminology training

Equivalent work experience

Tools

Order entry module

Job description

Job Summary and Responsibilities

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation. To be successful in this role, you will possess exceptional organizational skills, a customer‑centric approach, meticulous attention to detail, and a proactive ability to manage a fast‑paced environment while upholding the highest standards of confidentiality and efficiency.

• Comprehensive knowledge of third‑party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary. Enters the correct order under the order entry module.
• Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases. Accepts payments and sets up payment arrangement contracts.
• Processes all subpoenas and requests from insurance companies, attorneys and attorney services.
• General Reception and Support: Greets people professionally; uses professional telephone techniques; demonstrates good communication skills. Schedules appointments on seven different modalities of Imaging Services and educates patients with instructions and preparation material concerning the exam.
• Compliance with policy and procedures: Complies with safety, infection control, Dignity Health Integrity Program, and other organizational policies (90‑day evals‑ department specific orientation checklists completed; annual evals -annual competency checklists completed). Complies with the organization's dress code. Arrives at work on time, as defined by the Attendance and Timeliness Policy. Attends work consistently, as defined by the Attendance and Timeliness Policy. Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time.

Job Requirements

Required

• Completion of a medical terminology class or equivalent work experience, upon hire.

Preferred

• Previous clerical experience in a medicalsetting, including telephone and typingskills, or other medical billing experience.

Where You'll Work

Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191‑bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission‑certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO. One Community. One Mission. One California

Pay Range

$25.00 - $31.40 /hour