Receptionist Clerk

Baylor St. Luke's Medical Group; Arroyo Grande (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Arroyo Grande Community Hospital is seeking a Clerk to be the welcoming face and organizational hub of the clinic. You will manage patient registration, scheduling, and confidential billing inquiries, ensuring smooth daily operations.

The role requires strong organizational skills, customer focus, and a proactive ability to work in a fast-paced environment while maintaining confidentiality and efficiency.

Qualifications

• Completion of a medical terminology class or equivalent work experience, upon hire.
• Previous clerical experience in a medical setting, including telephone and typing skills, or
• Other medical billing experience

Responsibilities

• Welcoming patients and serving as the organizational hub of the clinic.
• Manage patient registration and scheduling, and monitor patient flow.
• Address billing inquiries and provide clerical support with confidentiality for all transactions.
• Handle financial transactions securely and maintain strict confidentiality.
• Keep physicians and technologists informed of phone reports and STAT cases.
• Distribute daily schedules and reports in order of priority to facilitate patient care.

Skills

Organizational skills

Customer service

Attention to detail

Education

Medical terminology class or equivalent

Job description

Job Summary and Responsibilities

As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer‑centric approach, meticulous attention to detail, and a proactive ability to manage a fast‑paced environment while upholding the highest standards of confidentiality and efficiency.

• Demonstrates comprehensive knowledge of third‑party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts.
• Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Gather adequate information for the process to release diagnostic images and reports
• Separates and distributes daily schedules and reports in order of priority, facilitating patient care.

Job Requirements

Required

• Completion of a medical terminology class or equivalent work experience, upon hire

Preferred

• Previous clerical experience in a medical setting, including telephone and typing skills, or
• Other medical billing experience

Where You'll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65‑bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission‑certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

One Community. One Mission. One California