Receptionist/Cashier

Westbrook Toyota; Watertown (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with excellent matching plan

Paid holidays

Sick time (40 hours) per year

Paid vacation

Medical and dental insurance

Job summary

Honda of Watertown, part of Lorensen Auto Group, seeks a customer service/cash handling employee to support the service and retail operations. You will manage payments, answer calls, and assist in clerical tasks while ensuring a positive customer experience.

This role requires a valid driver's license, a professional appearance, and the ability to thrive in a fast-paced setting. Background check and drug test are required.

Qualifications

• Experience with Microsoft Office is a plus.
• Available to work Monday through Friday 7:30–4:00.
• Must have a valid driver’s license.
• Positive attitude and professional appearance.
• Able to work in a fast-paced environment with excellent customer service.
• Must be willing to submit to a background check and drug test.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments and record on repair orders.
• Make change accurately and issue receipts.
• Answer phones and direct customers to the proper department.
• Handle customer complaints diplomatically and refer to the right person.
• Communicate professionally to minimize hold time for callers.
• File repair orders and parts tickets.
• End of day cash out.
• Assist managers with clerical duties as needed.

Skills

Customer service

Cash handling

Microsoft Office

Phone etiquette

Valid driver's license

Professional appearance

Job description

Honda of Watertown offers one of the most competitive compensation and benefits packages in the region.

Here at Honda of Watertown, we are seeking employees who are looking to invest in our customers as much as we invest in them! We believe in developing employees to become top-performers and we consider you a long-term investment.

Benefits

• 401K with excellent matching plan
• Paid holidays
• 40 hours sick time per year
• Paid vacation
• Full medicaland dental Insurance available

RESPONSIBILITIES

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Filing of repair orders and parts tickets
• End of day cash out
• Assist the managers with various clerical duties as needed

QUALIFICATIONS

• Experience with Microsoft Office suite is a plus
• Available to Monday through Friday 7:30-4:00
• Must have a valid driver’s license
• Positive attitude
• Able to work in a fast-paced work environment
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must be willing to submit to a background check and drug test to employment

Lorensen Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.All employment decisions at Lorensen Auto Group are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.