Receptionist- Bilingual Spanish

Regional Center of the East Bay; San Leandro (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

3 weeks paid vacation + 12 sick days

14 paid holidays + 3 floating holidays

Employer-paid Kaiser medical care (for

Dental and vision plans

CalPERS Retirement

Job summary

Regional Center of the East Bay seeks a friendly receptionist to handle front-desk duties, route calls, and support intake and coordination with staff. You will manage calendars, greet clients, and maintain secure records in a professional environment.

The role requires at least one year of receptionist experience, a customer-service focus, and the ability to work with confidential information. Bilingual English/Spanish is preferred; basic computer skills are essential.

Qualifications

• Experience as receptionist or front desk role.
• Ability to safeguard consumer information and maintain confidentiality.
• Professional attitude and customer service oriented.
• Basic computer skills (Microsoft Office, Outlook and Word).
• Bilingual in English and Spanish (read, write, and speak).
• Demonstrate cultural awareness and sensitivity with diverse populations.

Responsibilities

• Answer all incoming calls and connect to appropriate staff member or secretary; take messages if needed.
• Receive clients and visitors and notify appropriate staff.
• Maintain office security; manage visitor sign-in and labels.
• Schedule/update Outlook calendars for conference and assessment rooms.
• Receive packages when clerk not available.
• Check morning console for calls received after hours and notify staff.
• Assist with mass mailings and routing of mailings.
• File electronically in client charts.
• Perform other clerical duties as assigned.

Skills

Receptionist experience

Customer service

Confidential information handling

Microsoft Office

Bilingual English/Spanish

Tools

Microsoft Office

Outlook

Word

Job description

New hires with no prior Regional Center work experience will start at the very beginning of the salary scale.

TheRegional Centerof the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services.RCEBprovides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

SPECIFIC DUTIES:

• Answer all incoming calls and connect to appropriate staff member or respective secretary. If there is no answer, take a message and notify staff member when available.
• Receive clients and visitors and notify appropriate staff member.
• Maintain office security by following safety procedures and controlling visitor sign in sheets and provide visitor labels.
• Schedule/update Outlook calendars for conference and assessment rooms.
• Receive packages when clerk not available.
• Check console in morning for calls received after hours, and notify appropriate staff members.
• Assist with mass mailings and researching mailings to route to appropriate destination.
• File electronically in client charts.
• Perform other clerical duties as assigned.

MINIMUM QUALIFICATIONS:

• Experience with multi-line console.
• One year experience as receptionist.
• Professional attitude and customer service oriented.
• Ability to safeguard consumer privileged and confidential information a must.
• Basic computer skills (Microsoft Office, Outlook and Word).
• Ability to lift up to 40 pounds.
• Bilingual in English and Spanish (read, write, and speak).
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

BENEFITS :

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Student Loan Forgiveness*
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.