Receptionist - Bilingual

IMPOWER, Inc; Winter Springs (FL); On-site; USD 31,000 - 36,000; Full time

Job summary

A leading company seeks a Front Desk Coordinator to manage office tasks related to scheduling, client interaction, and administrative duties. The ideal candidate is bilingual in English and Spanish, has a high school diploma, and at least one year of medical office experience. Responsibilities include maintaining a welcoming environment, answering calls, and managing client documents. This full-time position offers a competitive salary, with opportunities for advancement in a supportive work culture.

Qualifications

• Minimum 1 year of experience in a medical office setting.
• Bilingual in English/Spanish is required.
• Reliable transportation and a valid Florida Driver's License.

Responsibilities

• Manage the front desk operations and greet clients warmly.
• Ensure office is clean, organized, and fully operational.
• Handle incoming calls and provide general information about services.

Skills

Bilingual English/Spanish

Customer Service

Office Organization

Education

High School Diploma or GED Certificate

Job description

Description

Coordinate and facilitate support of office and front desk tasks related to answering phones, referrals, scheduling appointments, visitors, release of information.

The starting pay for this position is $15.00 per hour with credit given for relative education and experience above what is required for the position up to $17.10 per hour. Annualized $31,200.00 - $35,568.00 for Full-Time.

• Responsible for ensuring front office is open and fully operational at designated business hours and managing the front desk
• Ensure office environment is welcoming, including a clean and organized reception area, copy room and bathrooms
• Greet all IMPOWER clients, families, guests/visitors and vendors in a friendly and professional manner
• Deliver and promote excellent customer service
• Ensure all visitors follow the appropriate sign-in/sign-out process
• Answer and respond to all incoming calls and promptly direct messages to the appropriate person as necessary
• Provide general information on program services to referring inquiries; records referrals information as necessary
• Assist callers with miscellaneous inquires, payment related questions, release requests, etc.
• General office duties such as sorting mail, scanning, faxing, mailing documents, etc.
• Maintain the organization and tidiness of the front office and copy room
• Upload client documents and information into electronic health record
• Schedule appointments for clients as needed with JPOs, GALs, CMs, etc.; monitor virtual visits as necessary
• Confer with staff members to assist clients and their families/guardians as needed
• Ensure proper operations of all office equipment such as multi-line telephones, computer hardware, copy/fax/scanner machine, electronic signature pad, etc.
• Update and maintain Consent for Visitation form for each client
• Communicate needs of the client to the appropriate party (i.e. family/guardian, Case Manager, JPO, health professional, educational specialist, DCF Case worker, etc.)
• Maintain office supplies in stock and complete purchase requisitions as needed
• Completes all other tasks and duties as assigned or as needed to help drive The Grove and IMPOWER's vision, fulfill our mission, and abide by our organization's values.
• Complete required training courses within designated time frame
• Abide by ethics, policies and procedures and professional standards of IMPOWER.

Requirements

• High School Diploma or GED Certificate required
• Bilingual English/Spanish required
• Successful background screenings through local law enforcement, Florida Dept. of Law Enforcement, and FBI.
• Minimum of 1 year experience in a medical office setting and working with a challenging clientele.
• Must have reliable transportation.
• Current Florida Driver's License, an insurance driving record and proof of insurance meeting IMPOWER insurance carrier requirements
• Experience working with Medicaid billing a plus
• Valid drivers license and auto insurance, and successful motor vehicle driving record background check
• Negative result from a multi panel drug screen