Receptionist/Administrative Assistant

Lochridge-Priest, Inc.; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Paid Time Off

401K with Company Match

Continuous Training and Career Development

Job summary

A family-owned service provider in Waco, Texas, is looking for a skilled administrative professional to manage front desk operations. The role involves answering calls, assisting visitors, and performing clerical tasks. Candidates should have strong customer service skills, attention to detail, and advanced proficiency in MS Office. With over 2 years of administrative experience required, this position offers the opportunity to work in a supportive environment, contributing to a positive company culture.

Qualifications

• Must have sound judgment and the ability to handle confidential information.
• Strong customer service skills with a positive attitude.
• Proven track record of managing a calendar and maintaining organization.

Responsibilities

• Answer incoming calls and manage multi-line phone system.
• Assist in-person customers and manage visitor access.
• Perform various clerical and administrative tasks related to accounting.
• Maintain accounting records and organize documents and data.
• Support executives and manage calendar and scheduling needs.

Skills

Customer service

Attention to detail

Effective communication

Organizational skills

Integrity

Administrative support

Team player

Problem solving

Education

2+ years of high-level administrative experience

Advanced MS Office skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

Lochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services as well as plumbing and electrical services in Central Texas. We have our own sheet metal shop, Advanced Sheet Metal. With offices in Waco, Fort Worth, Temple, and Corsicana and over 400 dedicated employees, we're dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers.

This position will be responsible for the daily front desk reception operations; including managing a multi-line phone/ext. system, along with assisting all in- person customers, vendors, and other building visitors. Will also perform various clerical, administrative, and accounting duties as required.

Company Benefits

• Medical, Dental Vision, and Life Insurance
• Paid Time Off
• 401K with Company Match
• Continuous Training and Career Development

Essential Duties and Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner.
• Handle incoming/outgoingcalls and visitorsin a professional, friendly,and efficient manner; develop positive relationships with general contractors, sub-contractors, vendors and customers.
• Issues and collects visitor badges, ensuring all visitors sign in/out of the building and are escorted byappropriate employees while in the building.
• Administrative tasks related toaccounting through the use of data, spreadsheets, databases, and analytics.
• Provide exceptional customer service, fieldgeneral complaints and refer customer service issues to the manager.
• Process customer filter sales as needed.
• Organize andperform the maintenance ofaccounting records, ensuring complete accuracy and confidentiality.
• Demonstrate professionalism, model integrity and confidentiality, and display characteristics supportive of the ideal company culture.
• Provide full administrative and overall management support by managing and facilitating the flow of information through all departments.
• Must be able to project a positive and professional demeanor as you will be the first person visitors see when they walk in the door.
• Understand business along with departmental goals and priorities and support the needs to achieve daily goals.
• Facilitate front desk replacement coverage whenever unable to be there, regardless of length of time.
  
• Work with sensitive and proprietary information with discretion and confidentiality.

Skills

• Sound/good judgment, ability to handle confidential information appropriately
• Strong customer service approach, self-directed, assertive, with a positive attitude
• Careful attention to detail and follow-through
• Effective communication/interpersonal skills
• Ability to remove barriers, execute appropriately and get things done
• Detailed planning, organizational and time management skills
• Proven track record of proactively managing a calendar
• Agile and adaptive in challenging situations
• Desire to anticipate needs to successfully support internal customers and the business
• Collaborative approach with co-workers, be a resource and a team player
• Integrity

Additional Qualifications

• 2+ years of high-level administrative experience.
• Advanced skills with MS Office products and tools including, but not limited to, Outlook, Word, Excel and PowerPoint.
• Excellent interpersonal skills and business vocabulary to effectively represent the executives and the company to outside parties
• Excellent oral, and written communication skills
• Superior writing, proofreading and editing skills

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer, including disabled and veterans.