Receptionist Admin

adventhealth; Orlando (FL); On-site; USD 21,614 - 34,577; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

403-B Retirement Plan

4 Weeks Paid Parental Leave

Job summary

AdventHealth in Orlando is looking for a part-time Customer Service representative to provide excellent service to patients and guests. Candidates should be able to multitask in a fast-paced environment, and maintain professionalism while handling calls.

The ideal applicant must have a high school diploma and customer service experience, with strong communication skills and basic computer knowledge. Benefits include medical insurance and paid time off.

Qualifications

• Ability to understand guests' needs proactively.
• Excellent written and spoken English.
• Basic computer, typing, and fax knowledge.

Responsibilities

• Provides high level of service and satisfaction to patients.
• Answers phone calls using excellent etiquette.
• Promotes a caring work environment.

Skills

Customer service management experience

Excellent telephone etiquette

Basic computer knowledge

Multitasking ability

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits and Perks

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Part time

Shift

Day (United States of America)

Address

601 E ROLLINS ST

City

ORLANDO

State

Florida

Postal Code

32803

Job Description

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, and Abilities

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs
• Basic computer, typing, and fax machine knowledge
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Education

• High School Grad or Equiv [Required]

Field of Study

• N/A

Work Experience

• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.