Receptionist (.5)

Billings Clinic; Billings (MT); On-site; USD 23,419 - 28,929; Part time

Job summary

Billings Clinic is seeking a receptionist for the Deaconess Psychiatric Center at our main campus in Billings, MT. The role focuses on greeting patients and visitors, directing them to the proper areas, and supporting front-desk operations with a strong emphasis on confidentiality and efficient communication.

The position is part-time (.5 - .74 FTE) with day, evening, and weekend shifts. Previous clerical experience and a comfort with a busy healthcare environment are preferred, and employment

Qualifications

• High School diploma or GED required.
• College courses or formal secretarial training preferred.
• One year of similar experience preferred.

Responsibilities

• Greet patients and visitors, directing them to the correct areas.
• Monitor building access and ensure security and accessibility.
• Answer multi-line phone system; direct calls appropriately and follow up as needed.
• Provide clerical support: maintain patient census and correspondence, handle mail, and manage supplies.
• Prepare correspondence and reports; support secretarial staff as needed.
• Manage petty cash funds and reconcile accounts; monitor cash flow.

Education

High School or GED

College courses or formal secretarial courses (preferred)

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Receptionist (.5)

PSYCH SUPPORT SERVICES (Billings Clinic Main Campus)

req12415

Shift: Day, Evening, Weekends

Employment Status: Part-Time (.5 - .74)

Hours per Pay Period: 0.50 = 40 hours every two weeks (Non-Exempt)

Starting Wage DOE: $17.00 - 21.25

The incumbent in this position serves as the receptionist for the Deaconess Psychiatric Center. Responsibilities include greeting patients, visitors and health care providers, handling all incoming calls, directing and controlling patient/visitor flow, creation and maintenance of patient census information and mail distribution. Must function as effective link between DBC and patients, referral sources and other departments.

Essential Job Functions

• Greets patients and visitors in a timely manner directing them to the appropriate areas. Monitors access to building, ensuring security and accessibility. Closely monitors doors during STAT or Show of Force situations. Monitors pneumatic tube system for incoming information and documents.
• Responds appropriately to requests for information according to established polices and procedures and assuring patient confidentiality is maintained at all times.
• Answers all incoming telephone calls on a multi-line system with four rings. Appropriately addresses the purpose of each call. Makes decisions rapidly and calmly using good judgment. Follows up with callers as needed.
• Performs a variety of clerical support tasks including but not limited to completion of opening/closing duty checklists, distribution of computer reports, doctors cards, staff and patient correspondence, maintains patient census information, maintains adequate supplies of mental health brochures, maintains an inventory of supplies, anticipating shortages and generating orders as appropriate for all DPC staff.
• Types correspondence, reports and other projects to include minutes, memos, letters and after care plans for discharged patients. Provides backup support for the secretarial positions.
• Responsible for management of two petty cash funds, reconciles accounts and ensures accuracy of funds and distributions, monitors cash flow to ensure adequate funds are available at all times.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.

Minimum Qualifications

Education

• High School or GED
• Completion of college courses or formal secretarial courses, preferred

Experience

• One year of experience in a similar experience, preferred

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.