IT Intern - End User Support

Billings Clinic; Billings (MT); On-site; USD 19,320 - 27,517; Full time

Job summary

Billings Clinic is seeking an IT Intern - End User Support within the PMO/OPERATIONS team in Billings, MT. You will assist in hardware and software support and participate in enterprise-level technical projects while providing Service Desk support.

Under supervision and with established policies, you will help develop, implement and maintain technology solutions across the Billings Clinic Health System. Shift options include day, evenings, nights and weekends; starting wage is $17.00.

Qualifications

• Within 1 year of graduation (2 or 4 year degree).
• Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles.

Responsibilities

• Serve as a technical resource for staff and customers, supporting in crises.
• Collaborate with disciplines to coordinate technology enhancements.
• Communicate research results to teams and leadership.
• Analyze customer needs and recommend implementation options.
• Maintain project documentation.
• Participate in professional/technical organizations.

Education

Within 1 year of graduation (2 or 4 year degree)

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

IT Intern - End User Support

PMO / OPERATIONS - 8732 (BILLINGS CLINIC CLINIC)

Shift: Day, Evenings, Nights, Weekends

Employment Status: Temporary

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage:$17.00

Under direct supervision and guidance and in accordance with established policies and procedures, assists in developing business solutions, organizing, planning, implementation, support and maintenance of hardware and solutions in the Billings Clinic Health System. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. Focus areas typically include Service Desk and PC analytics.

Essential Job Functions

• Serves as a technical resource for the organization and health system’s customers, staff, physicians and administration. Provides support during technical crises. Acts as role model of professional Information Technology practices. Promotes Information Technology across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice.
• Participates in professional and technical organizations to improve technology and improve healthcare through technology, and to advance in Information Technology.
• Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Technology outcomes. Is a contributor in the development of policies and procedures.
• Identifies technical problems/issues needing research and escalates issues as needed and to the appropriate resources. Communicates results of research to appropriate individuals/groups
• Provides regular communication to all members of the project management team, Operations and leadership as well as all clients involved in respective project or tickets.
• Analyze customer needs, review current processes, and recommend options and approaches to implementation and support.
• Maintains required documentation

Minimum Qualifications

Education

• Within 1 year of graduation (2 or 4 year degree)

Certifications and Licenses

• Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.