Receptionist (3790)

Brooks-Rehabilitation; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Brooks Rehabilitation is seeking a friendly receptionist to greet guests, answer phones, and route inquiries in a busy clinical setting. The role requires strong communication, organization, and multi-tasking abilities as you manage calendars, file records, and coordinate meetings.

Ideal candidates have a high school diploma or GED and experience in an administrative support role, with proficiency in Microsoft Office and a customer service mindset.

Qualifications

• High school diploma or GED required, with prior administrative support experience.
• Proficiency with PC functions and Microsoft Office products.
• Strong customer service, telephone and verbal communication skills.

Responsibilities

• Receives guests and directs them appropriately, answers phones, and takes accurate messages.
• Maintains filing and calendar systems; schedules meetings and coordinates travel.
• Ensures confidentiality of patient information and adheres to policies.
• Maintains a clean, safe environment and promotes a positive image of the organization.
• Performs special projects and supports various departments as needed.

Skills

Customer service

Telephone

Verbal communication

Written communication

Multi-tasking

Typing speed

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ReceptionistPosition Summary :Receives guests, ascertains needs, and directs guests appropriately.Courteously answers the phone, directs to appropriate party, and takes accurate messages.Answers routine questions regarding departmental policies, operations and procedures.Schedules facility meetings with residents and families.Contacts patients after discharge from facility at appropriate settings.Assists Business Office with entering invoices for payment.Maintains schedule and cost accounting for Beauty Salon.Completes assignments of special projects by designated deadlines.Monitors individuals in lobby area; assuring resident safety. 10. May perform other duties as assigned.Job Responsibilities:Maintains confidentiality of patient information.Adheres to policies, procedures and laws specific to patient rights and confidentiality.Maintains a clean and safe environment; identifies and reports hazards.Meets all requirements for mandatory in-services.Adheres to policies regarding attendance, conduct, grooming, and dress code.Promotes a positive image of the organization to outside agencies and the public.Participates in performance improvement activities as needed.Exhibits excellent service to patients, visitors, physicians, and co-workers.Shows courtesy, compassion and respect.Exhibits values of the organization.Arrange with Food Service for scheduled breakfast, lunch or dinner meetings.Coordinate and maintain all travel arrangements.Maintain daily communication needs.File and update filing system using the specified folders Schedule appointments and update electronic calendar daily.Maintain office equipment.Order and keep proper office supplies.Learn new computer software to enhance administrative support skills.Job Qualifications:High school diploma or GED supplemented by previous administrative support experience.Working knowledge of PC functions and knowledgeable of Microsoft Office products.Good customer service, telephone, and verbal communication skills.Ability to manage multiple tasks.Must be able to type accurately 40-45 WPM.Good verbal and written communication skills requiredPrior experience in a health care setting preferred.Requires strong organizational skills and must be multi-task oriented and tolerant of frequent interruptions.Location: 6676 Corporate Center Pkwy, Suite 104, Jacksonville, FL 32216Qualifications