Receptionist

Ohio Living; Willoughby (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Ohio Living in Willoughby, OH is seeking a friendly Receptionist to provide front-desk support, answer calls on a multi-line system, greet visitors, and direct them appropriately. This role includes handling mail, coordinating room setup for chapel, assisting with daily huddle, and performing general administrative tasks to keep the location running smoothly.

Ideal candidates have a high school diploma, at least six months of clerical experience, proficient typing, and strong Microsoft Office

Qualifications

• High school diploma or equivalent.
• Six months experience in an administrative/clerical position.
• Experience with a multi-line telephone system.
• Typing a minimum of 50 words per minute.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Greets visitors in a pleasant and welcoming manner and verifies who is entering the building.
• Monitors main entrance, maintains the sign-in log for visitors, volunteers, and vendors, and directs them to the appropriate staff member or resident room.
• Assists with administrative duties including typing, filing, copying, and other tasks as directed.
• Schedules chapel and sets up the room; maintains files of the business office and related clerical duties.

Skills

Customer service

Communication

Typing 50 wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Multi-line telephone system

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.The Receptionist provides reception desk and clerical support for an assigned location by answering the multi-line telephone system and greeting visitors in a pleasant and welcoming manner.Essential Activities and TasksOperations Management - 50%Answers the multi-line telephone system and directs calls to proper departments and/or staff.Monitors main entrance, greets visitors, verifies who is entering the building, maintains the sign-in log for visitors, volunteers, and vendors, and then directs them to the appropriate staff member, department, office, or resident room.Calmly handles all emergencies with resident alert alarms, fire alarms, etc.Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis.Receives, sorts, and distributes mail as directed. Updates resident mail card file/list for forwarding purposes.Customer Relations and Service Delivery - 30%Interfaces directly with the public greeting and directing visitors in a pleasant and professional manner.Listens and responds to the needs of residents and staff members.Administration and Reporting - 20%Assists with administrative duties as directed, including typing, filing, copying, etc.Completes the Daily Huddle information for the location.Completes the Channel 2 broadcast information, if applicable.Completes the gift shop inventory and cash flow, if applicable.Schedules the chapel and sets up the room as needed, if applicable.Maintains files of the business office, if applicable.Sells lunch tickets coordinating additional guests with the Culinary and Nutritional Services Department, if applicable.Inputs beauty shop charges, if applicable.Tracks garage space rental, if applicable.Dispatches security, if needed and applicable.All other duties as assigned.QualificationsEducationHigh school diploma or equivalent required.ExperienceSix months experience in an administrative/clerical position required.Experience with a multi-line telephone system required.Must be able to type a minimum of 50 words per minute.Knowledge of office machines, equipment, and procedures required.Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.Other RequirementsMust be able to read, write, speak, and understand the English language.Working Conditions and Special RequirementsSitting - Up to 8 hours/dayStanding - Up to 2 hours/dayWalking - Up to 2 hours/dayLifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 poundsWork weekends, evenings, and holidays - Required as scheduledSubject to residents/patients with various disease processes - OccasionalRisk Category for Exposure to Bloodborne Diseases - III