MSR (Teller)/Receptionist Hybrid

TowneBank; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank is seeking a friendly receptionist/teller for our Raleigh branch to welcome members, handle transactions, and guide customers to the right specialists. You’ll be the first face and the first line of service, balancing accuracy with a warm, professional demeanor.

Ideal candidates bring at least 12 months of customer service experience, basic computer skills (Outlook, Excel, Word), and a proven ability to handle cash and maintain balanced drawers daily while promoting TowneBank products

Qualifications

• Minimum 12 months customer service experience with a single employer.
• Basic computer skills including Outlook, Excel, Word and Bank software programs.
• Flexibility to learn and grow as new systems or processes emerge.
• Ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to give our members excellent service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality is a must.

Responsibilities

• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the branch's telephone line and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank's locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Handles monetary transactions for members and enters them in the Bank's software programs and provides receipts
• Follows the Bank's security guidelines on a daily basis
• Stays abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Skills

Customer service

Computer skills

Cash handling

Team player

Punctual

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Bank software

Job description

Description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Essential Responsibilities:

• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the branch's telephone line and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank's locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Handles monetary transactions for members and enters them in the Bank's software programs and provides receipts
• Follows the Bank's security guidelines on a daily basis
• Stays abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

• Has a minimum of 12 months customer service experience with a single employer
• Basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to give our members excellent service in person, on the phone, and by email
• Ability to work as an integral team player
• Punctuality is a must

Desired Skills and Competencies:

• Prior receptionist experience
• Prior member service/teller experience

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.