Receptionist

Talentify; West Bridgewater (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Life Care Center of West Bridgewater is seeking a Receptionist to greet visitors, answer phones, and support clerical tasks in a busy post-acute care environment.

The role requires a high school diploma or equivalent, and preferably a secretarial program or clerical experience. Proficiency in Word, Excel, and email is expected, along with discretion in handling patient information and adherence to policies.

Qualifications

• High school diploma or equivalent.
• Secretarial program or at least 6 months clerical experience.

Responsibilities

• Greet visitors and answer phones in a professional manner.
• Operate facility phone and paging system.
• Provide excellent customer service to patients and guests.
• Maintain patient information confidentiality and professional relationships.
• Adhere to Life Care policies, safety and sanitation standards.
• Attend to basic administrative tasks and documentation.

Skills

MS Word

MS Excel

Email

Independent decision-making

Laws and regulations knowledge

Code of Conduct

Confidentiality

Education

HS Diploma

Secretarial program / 6 months clerical

Job description

Live the Mission

Life Care Center of West Bridgewater won the Best Nursing Home Award for both short and long-term care from U.S. News and World report for 2021-2022. CMS 5-Star Rating

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer