Receptionist

Honeoye Falls Veterinary Hospital; Village of Honeoye Falls (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

PTO

Continuing education

Job summary

Honeoye Falls Veterinary Hospital in Honeoye Falls, NY is seeking a friendly Veterinary Receptionist to join our front desk team on a full-time basis. You will be the welcoming face and voice for clients and their pets, ensuring a smooth check-in and check-out process.

You will handle calls, messages, prescriptions, and collaborate with veterinarians and staff to support daily operations. Weekend hours are not required, and we offer competitive benefits and opportunities for continuing education.

Qualifications

• Experience in a veterinary or medical office is preferred but not required.
• Excellent customer service and communication skills are essential.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational skills are important.
• Comfortable working around animals of all sizes and temperaments.
• Proficiency with computers and scheduling systems is expected.

Responsibilities

• Warmly greet clients and patients, check them in for appointments, and assist with check-out.
• Answer incoming calls; handle inquiries, take messages, and process prescription or food refills.
• Monitor and respond to emails, texts, and other hospital communications.
• Assist veterinarians and support staff to ensure smooth daily operations.
• Maintain a clean, organized, and professional reception area.
• Prioritize tasks effectively in a fast-paced environment.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Organizational skills

Animal handling

Scheduling software

Job description

Veterinary Receptionist - Full Time

Honeoye Falls Veterinary Hospital

Honeoye Falls Veterinary Hospital is seeking a friendly, energetic, and compassionate individual to join our front desk team as a Full-Time Veterinary Receptionist. We are a busy, three-doctor small animal practice that prides itself on providing high-quality, evidence-based veterinary care in a supportive and empathetic environment. At HFVH, we value open communication, mutual support, and a positive workplace culture where every voice is heard.

Position Overview

As the first point of contact for clients and their pets, the receptionist plays a critical role in delivering an exceptional experience. You'll be the welcoming face and voice of our hospital, ensuring clients feel valued and supported from the moment they arrive or call.

Key Responsibilities

• Warmly greet clients and patients, check them in for appointments, and assist with the check-out process.
• Answer incoming calls; handle inquiries, take detailed messages, and process requests for prescription or food refills.
• Monitor and respond to emails, texts, and other communication platforms used by the hospital.
• Assist veterinarians and support staff as needed to ensure smooth daily operations.
• Maintain a clean, organized, and professional reception area.
• Prioritize tasks effectively in a fast-paced environment with a focus on multitasking and detail.

Qualifications

• Prior experience in a veterinary or medical office setting preferred but not required.
• Excellent customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational skills.
• Comfortable working around animals of all sizes and temperaments.
• Proficiency with computers and scheduling systems.

What We Offer

• Competitive benefits package including health, dental, and vision insurance.
• Life insurance and 401(k) plan.
• Paid holidays and PTO.
• Continuing education opportunities.
• Uniform allowance.
• Veterinary care discounts.

No weekend hours - we are currently closed on weekends.

Join our dedicated and compassionate team at Honeoye Falls Veterinary Hospital, where your role truly makes a difference in the lives of pets and the people who love them.