Receptionist

The Lodge; United States; Remote; USD 21,000 - 29,000; Part time

Benefits offered by this job

Enhances pay for family leave

Overtime and bank holiday enhancements

Group pension scheme

Occupational sick pay after 6 months'

Wellbeing support and employee help

Care Friends rewards program

Blue Light card discounts

Long service awards

Subsidised meals on duty

Learning and development opportunities

Job summary

The Lodge in Exeter seeks a dedicated Receptionist to deliver front-line reception and administrative support in a warm, caring environment for residents. You will handle calls, visitor checks, and post, while assisting the leadership team with secretarial tasks and room bookings.

We value empathy for older people, strong communication, and reliable teamwork. The role is part-time and permanent, with Sunday shifts on-site in Exeter.

Qualifications

• Secondary education completed and able to demonstrate basic IT skills.
• Experience with office software, spreadsheets, databases and word processing.
• Ability to work on own initiative and in a team.
• Calm, professional and mature approach.
• Excellent written and verbal communication skills.
• Empathy with older people.

Responsibilities

• Provide first line reception and administrative services for the Home.
• Handle calls quickly and ensure messages are dealt with promptly.
• Ensure building security by checking in/out visitors and recording in Visitors' Book.
• Manage signing in/out of keys for staff.
• Open and date stamp incoming post.
• May manage diaries for GM and senior staff.
• Direct deliveries and check documentation and invoices.
• Book and manage rooms for guests, seminars, etc.
• Prepare invoices for residents and guests and ensure payment before departure.
• File documents as required.
• Order newspapers and collect payments from residents.
• Handle initial enquiries and pass information to General Manager.
• Provide secretarial support to the General Manager and senior Home Team.
• Book and receive payments for meals for staff and visitors.
• Assist Business Support Administrator and cover in absence.
• Order stationery and monitor stock against budget.
• Assist fundraising activities when required.

Skills

General office administration

Initiative

Team player

Calm and professional

Written and verbal communication

Empathy for older people

Education

Secondary education

Job description

We are seeking an outstanding Receptionist to provide 'first line' reception and administrative services for the Home. Working alongside our business support team, you'll help create a safe, engaging and comfortable environment where residents can thrive.

Responsibilities

• You will -
• To play a key role in the communications by handling calls quickly and efficiently and ensuring all messages are dealt with promptly.
• To ensure total security of the building by identifying all visitors, ensuring that visitors are checked in and out of the building and that the Visitors' Book is completed.
• To control the procedure for the signing in and out of all keys to members of staff.
• To open and date stamp incoming post.
• As required manage diaries for General Manager, Clinical Care Manager, Head of Care and Business Support Administrator.
• To take responsibility for directing deliveries; checking against the correct documentation and checking codes for invoices to send to Headquarters.
• To take responsibility for the booking of various rooms and functions, e.g. guest rooms, seminar rooms, etc.
• To prepare invoices for residents and guests and ensure payment of same before guests depart.
• To file as required.
• To order newspapers on behalf of residents and arrange for collection of payments.
• To take responsibility for initial enquiries, complete enquiry form and pass all information to General Manager.
• To provide Secretarial services to the General Manager and the senior members of the Home Team as required.
• To book and receive payments for meals for staff and visitors.
• To assist the Business Support Administrator in his/her function as required, and cover in absence.
• To order stationery, control stock, issue as requested and monitor against stationery budget keeping the Business Support Administrator informed.
• To assist in fundraising activities as required from time to time.

Qualifications

• Secondary education
• General office administration with proficiency in the use of IT, especially in relation to spreadsheets; database and word processing.
• Ability to work on own initiative.
• Good team player
• Calm, professional and mature approach.
• Excellent written and verbal communication skills.
• Empathy with older people.
• Elizabeth Finn Homes do not currently provide sponsorship, but we welcome applications from those who have a right work in the UK.

Elizabeth Finn Homes is a leading provider of high-quality care for older people, renowned for delivering exceptional standards across our homes in the UK. We are committed to recruiting people from a variety of backgrounds with different lived experiences to ensure the environment for our colleagues and the offer to our residents is as considered and inclusive as possible. Our values guide us in how we work and push us to be a compassionate and caring care provider.

The Lodge is an elegant and characterful Victorian house, located on Spicer Road, close to the centre of Exeter. Offering outstanding levels of residential and nursing care and a warm welcome for all.

Hourly Rate: £13.67 per hour

Contract: Part-time, Permanent

Shifts: 7.5 hour shift every Sunday, with the availability to cover annual leave and sickness Monday-Saturday, In return for the wonderful contribution our employees make we offer the following benefits:

• Enhances pay for family leave
• Overtime and bank holiday enhancements to pay
• Group pension scheme
• Occupational sick pay after 6 months' service
• Wellbeing support through various initiatives including an employee assistance programme with free counselling and Mental Health First Aiders.
• Opportunity to earn rewards via Care Friends (refer a friend scheme) which you can cash in when you choose
• Free Blue Light card - provides members with thousands of amazing retail discounts
• Long service awards
• Subsidised meals while on duty
• Apprenticeships, continuous learning and development, professional development and study support opportunities

Safeguarding:
In the process of recruitment, selection and appointment Elizabeth Finn Homes implement a range of procedures and actions including Police/Enhanced DBS Checks to ensure our employees, residents and everyone is safeguarded, and abuse is prevented. This is in line with our company values, which are Bring Love, Inspire More, Act with Purpose and Welcome All.

Criminal record checks