Receptionist →

Optalis Healthcare; Troy, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Optalis Healthcare seeks a professional Receptionist to manage the front desk, answer phones, and greet visitors in a welcoming manner. You will provide clerical support to facility operations and help maintain accurate records and communication across staff and residents.

The role emphasizes strong customer service, organizational skills, and the ability to handle multiple tasks in a fast-paced healthcare environment. High school diploma required; healthcare reception experience preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or office reception preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Answer phones courteously and direct calls; take accurate messages.
• Welcome and direct visitors, residents, and staff; maintain log.
• Provide accurate information to residents, families, and staff.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks including copying, filing, and data entry.
• Support survey readiness with professional conduct and accurate records.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

The Receptionist serves as the first point of contact for visitors, residents, and staff, ensuring a professional and welcoming atmosphere. This role manages the front desk, answers phones, directs visitors, and provides clerical support to facility operations.

Key Responsibilities:

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Strong communication and customer service skills.
• Organizational and clerical abilities.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Required:

• High school diploma or equivalent.

Preferred:

• Experience in healthcare or office reception role.

Physical & Work Requirements

• Prolonged sitting with occasional walking and standing.
• Ability to lift 5--40 lbs and push wheelchairs as needed.

Personal Attributes:

• Professionalism
• Compassion and empathy
• Integrity