Receptionist

Bryant & Stratton College; Town of Orchard Park (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Bryant & Stratton College is seeking a friendly, detail‑oriented receptionist to manage front-desk responsibilities and support Admissions. The role involves greeting visitors, answering calls, data entry into the CRM, and assisting the Admissions team with correspondence and coordination.

The successful candidate will have strong communication and organizational skills, familiarity with Microsoft Office, and the ability to multitask in a busy college environment.

Qualifications

• Detail oriented required in daily front-desk tasks.
• Proficient use of Microsoft Office suite.
• Strong teamwork and communication skills across departments.
• Ability to communicate clearly with students, staff, and visitors.

Responsibilities

• Lead customer service at first contact and provide courteous, proficient support.
• Answer calls and direct inquiries to the appropriate department or associate.
• Assist visitors at the Campus and take accurate messages as needed.
• Input and update leads and data in the CRM (appointments, calls, interviews).
• Process admissions correspondence as needed.
• Assist Admissions Office Assistant as required.
• Perform other duties as assigned by Directors of Admissions.

Skills

Detailed Oriented

Microsoft Office

Team Player

Communication

Education

Some college or better.

Job description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Job Summary

1. Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)
2. Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
3. Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
4. Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
5. Processes correspondence for Admissions department as needed.
6. Assists Admission Office Assistant as needed.
7. Performs all other assigned duties by the Directors of Admissions.

$33,000- $36,000 ( $15.86 - $17.30 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Skills

Required

Detailed Oriented Intermediate

Preferred

Microsoft Office Intermediate

Team Player Intermediate

Communication Advanced

Intermediate

Behaviors

Required

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks

Education

Preferred

Some college or better.

Experience

Preferred

1 year: Organizational skills.Excellent communication skills.Ability to multi-task.Previous receptionist experience a plus.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.