Receptionist

Mission Pet Health; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Mission Pet Health is seeking a receptionist to join our Southlake-based team. You will be the first point of contact for clients, manage scheduling, medical records, and payments, and help educate clients on pet wellness.

We value empathy, clear communication, and teamwork, with opportunities for growth within a national network of veterinary professionals. A strong customer-service orientation and familiarity with veterinary software are preferred.

Qualifications

• Experience with veterinary software is preferred.
• Open availability to work during the week, including some weekends and holidays, is required.

Responsibilities

• Greet clients warmly and manage a multi-line phone system to ensure smooth front-desk operations.
• Schedule appointments, maintain medical records, and handle financial transactions with accuracy.
• Educate clients on services and preventive care to support pet health and wellness.
• Collaborate with the team to deliver compassionate, professional customer service.

Skills

Customer service

Communication

Organization

Multitasking

Empathy

Teamwork

Tools

Veterinary software

Job description

At Golden Triangle Animal Hospital in Southlake, Texas, we treat your pets like our own. You will join a compassionate team that has served this community since 1995. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, a distinction held by only 15% of animal hospitals, ensuring we meet global benchmarks for quality care in surgery, diagnostics, client service, and anesthesiology. This commitment to excellence is reflected in our community trust, as shown by our excellent 4.8-star Google rating. If you are looking for a hospital where you can do your best work alongside loyal and professional teammates, this is the opportunity you have been seeking. Joining our practice means becoming part of a supportive culture dedicated to professional growth. While we focus heavily on mentorship and continuing education within our walls, you also benefit from being connected to a broader network committed to helping every teammate succeed. We believe deeply in investing in our people, whether you aim to refine your clinical skills, take on leadership roles, or utilize internal specialty consultations for complex cases. We ensure you have the necessary resources and tools to meet your career goals and deliver quality care. Our commitment to high-quality small animal medicine is evident in the broad scope of services we offer, including comprehensive wellness and prevention programs. You will work within a facility equipped to handle Advanced Care, Surgical Procedures, Testing & Diagnostics, and Urgent Care. This practice is dedicated to utilizing modern standards of care, as reflected by our AAHA accreditation standards covering patient care, diagnostic imaging, and emergency services. We also help remove financial barriers for clients by offering popular options like Scratch Pay and CareCredit, allowing you to focus purely on medical outcomes. Southlake, Texas, provides an ideal setting for professionals seeking a high quality of life within the greater Dallas-Fort Worth metroplex. Located in one of the most desirable communities in the region, Southlake offers exceptional amenities and a strong sense of community, ensuring a welcoming environment both inside and outside the hospital. When you are not supporting our clients and their pets, you will find yourself in an area renowned for its accessibility and opportunities, making it a fantastic place to settle and grow roots.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• Has open availability to work during the week, including some weekends and holidays, is required.