Assistant General Manager

ISS Facility Services - North America; New York (NY); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America seeks an Assistant Manager to lead site operations, ensuring client satisfaction and compliant service delivery. You will oversee purchasing, inventory, and maintenance while driving monthly budget performance and staff development.

Ideal candidates bring leadership, strong communication, and hospitality industry knowledge, with a track record of managing teams and delivering customer-centered solutions in a fast-paced environment.

Qualifications

• College degree or at least 4 years of relevant work experience.
• Proven leadership skills with a history of effective management.
• Strong interpersonal and communication skills with staff and clients.
• Experience with budgeting and cost control.

Responsibilities

• Must comply with all SERV Safe and HACCP programs and standards.
• Building strong customer relationships and delivering customer-centric solutions.
• Develop good customer relationships and address customer service needs.
• Manage purchasing, inventory, maintenance, and other operational functions to ensure monthly budgets are hit.
• Demonstrate an elevated level of accountability and self-awareness.
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change.
• Maintain service standards and CPEs of the client.

Skills

Leadership

Communication

Customer service

Budget management

Team building

Hiring

Interpersonal skills

Operational leadership

Education

Bachelor's degree

College degree or equivalent experience

Tools

Google Suite

Microsoft Office

Job description

Assistant Manager

Key Purpose

Site Managers are the representatives of Guckenheimer. They are responsible for the effective and efficient functioning of their operations within the guidelines established by the client organization and the Corporation. They are further responsible to provide the highest professional standards possible and are given the authority necessary to accomplish these objectives.

Success Criteria

• Team building
• Passion for customer service and engagement
• Ability to anticipate guests needs
• Maintain a positive attitude, even in times of pressure and change
• Ability to communicate effectively
• Financial acumen
• Monthly budget variance within 2%

Key Areas of Collaboration and Influence

• Key liaison between leadership for strong financial acumen to hit monthly budget
• To satisfy the needs of the client and customer by providing high-quality, cost-effective food service
• Understand and demonstrate company policies/procedures, HACCP, Cleaning Procedures, Task by Time, LeanPath, and company SOP’s

Ideal Candidate Experience

• College degree or at least 4 years of relevant work experience
• Proven leadership skills with a history of effective management
• Strong interpersonal and communication skills, with a proven ability to positively interact with staff and clients
• Self-motivated and detail-oriented, with notable experience handling multiple projects and tasks
• Comfort using common computer operating systems and tools, with a strong emphasis on Google Suite and Microsoft products
• Previous hiring experience required

Key Accountabilities

• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Manage purchasing, inventory, maintenance, and other operational functions to ensure monthly budgets are hit
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits & Salary

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is $105000.00 per year - $110000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Company Culture & Diversity

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.