Server

ISS Facility Services - North America; Wellington (FL); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Guckenheimer is seeking a hospitality professional to support pantry offices and executive dining rooms. The role emphasizes exceptional customer service, menu knowledge, and precise dining execution in a fast-paced environment.

Ideal candidates have 2+ years in fine dining, can describe menus and drink preparation, and maintain high standards of service and safety. The position offers full-time hours in a dining venue with diverse shifts.

Qualifications

• Minimum 2 years of customer service in fine dining/executive service.
• Makes it easy to describe menus and drink preparation (non-alcoholic/alcoholic).
• Knowledge of food principles and customer service standards.
• Skilled in standard fine dining service techniques.
• Work cooperatively with colleagues and stay professional at all times.
• Capable of taking reservations, managing phone etiquette, and seating arrangements.
• Demonstrates attention to detail and accuracy when serving.
• Familiar with dining POS systems.

Responsibilities

• Comply with SERV Safe and HACCP programs and principles.
• Respond to customer concerns professionally per company policy.
• Maintain room presentation and sanitation standards.
• Assist during emergencies or rush periods as needed.
• Coordinate with guests to record drink and food orders.
• Maintain inventory of beverages and food items; keep stock full.
• Assist guests and answer inquiries in a friendly manner.
• Ensure timely delivery of orders to tables.

Skills

Customer service

Food menu knowledge

Fine dining service

Reservation management

Phone etiquette

Attention to detail

Teamwork

Professional conduct

Food/beverage service

Safety & HACCP awareness

Tools

POS systems

Job description

Key Purpose

The Server is the representative of ISS Guckenheimer. He/she is responsible for the effective and efficient functioning of pantry offices or executive dining rooms within the guidelines established by the client organization and the corporation. They are further responsible for providing the highest professional standards.

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $15.00 per hour - $15.45 per hour .

Work Hours

The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

Success Criteria

• Be able to anticipate customer needs, deliver on those needs, and exceed expectations
• Identify service deficiencies and communicate effectively with managers before they become long-term issues
• Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service
• Be reliable, responsible, dependable, and fulfill obligations
• Ensure full compliance with Allergen Policy
• Ensure full compliance with Alcohol Awareness Policy

Key Areas of Collaboration and Influence

• Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS
• Develop and maintain good relations with cooks, servers, porters, and managers
• Greet, smile, make eye contact, and make customers feel welcome

Ideal Candidate Experience

• Minimum 2 years of customer service experience in fine dining and executive-level service
• Ability to describe food menus and the preparation of a varietynonalcoholic and alcoholic drinks
• Knowledge of food principles and processes for providing customer service
• Knowledge and skill in standard fine dining service techniques
• Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always
• Must act professionally to set an example for all others, even when acting in the capacity of a wait person
• Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed
• Attention to detail
• Prior knowledge of dining electronic/POS systems

Key Accountabilities

• To comply with all SERV Safe and HACCP programs and principles
• Respond to customer concerns professionally and urgently per company policyMust follow all safety rules and be actively aware and observant in the prevention of accidents
• Commitment to the service values and ethics per company’s standard
• Maintains all rooms presentation and sanitation standards
• Substitute for or assist other pantry employees during emergency or rush periods
• Coordinate with guests to record drink and food orders
• Maintain inventory of beverage and food merchandise, ensuring it is fully stock throughout the day
• Assist internal and external guests, place requests and answer inquiries in a friendly manner
• Ensure proper delivery of orders according to specific timeframes
• Administer efficient delivery of food and drinks to the dinner table to ensure good dining services
• Perform side work and end of shift closeout tasks
• Provide exceptional table service to our customers and maintain the table appearance
• Portion, arrange, and garnish food, and serve food to patrons
• Ensure food service set up is clean, neat, and attractive while following the company’s guidelines
• Completion of additional cleaning and dishwashing assignments.
• Must follow other duties as assigned

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.