Receptionist

Service Corporation International; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Mesa, AZ, is seeking a courteous Front Desk Receptionist to welcome visitors and manage calls. You will provide general office support, assist staff, and maintain a professional, calm environment for families during difficult times.

The role requires a High School Diploma, basic MS Office skills, and the ability to work weekends and extended hours. Bilingual in Spanish is preferred.

Qualifications

• Greet visitors with courtesy and professionalism.
• Handle routine inquiries and direct to appropriate staff.
• Maintain a calm, empathetic front desk presence.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

Interpersonal skills

Phone etiquette

Education

High School Diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Knowledge, Skills and Abilities: Working knowledge of MS Office Suite, Clear and professional speaking voice and tone, Professional interpersonal skills to handle sensitive and confidential situations

Position continually requires demonstrated poise, tact and diplomacy. Ability to work schedule including Saturday and or Sunday and beyond standard business hours. Schedule Monday – Friday/8am to 5pm. Must be able to work some weekends. Language: Bilingual in Spanish preferred.

Postal Code: 85206

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Mesa

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. \"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.