Receptionist

RELATED; Springfield (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Related Affordable is seeking a Receptionist in Springfield to provide excellent front-desk service for residents, applicants, and visitors. You will handle calls, emails, and guiding applicants through the application process.

This role offers a competitive benefits package including health insurance, retirement plans, and paid time off; bilingual Spanish is required and a high school diploma is expected.

Qualifications

• Experience in fast-paced, customer-facing roles (housing preferred).
• Strong written and verbal communication skills are essential.
• Bilingual Spanish required for daily interactions.
• Detail-oriented and well-organized with a professional demeanor.

Responsibilities

• Respond to phone calls and emails promptly and professionally.
• Greet tenants and applicants and guide them through the application process.
• Conduct background and credit checks as part of the application process.
• Manage leasing tasks including signings, invoicing, and financial statements.
• Provide top-tier customer service to residents and applicants.
• Schedule appointments and follow up on service requests.
• Maintain filing systems and provide general administrative support.
• Support office operations and assist with miscellaneous tasks.

Skills

Fast-paced environment

Bilingual Spanish

Excellent communication

Detail-oriented

Independent worker

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities

Are you passionate about building strong connections with people? Are you looking to find more than just a job – rather a career filled with purpose? Do you want to make an impactful difference by providing affordable housing to those that need it most?

If so, we are looking for you to join our team as aReceptionist!

WHAT YOU’LL BE DOING AS A RECEPTIONIST:

• Providing timely and professional responses to phone calls and emails.
• Welcoming tenants and new applicants and guiding them through the application process.
• Distributing application materials, conducting interviews, and conducting background and credit checks.
• Managing leasing tasks such as lease signings, preparing financial statements and invoices, and performing other administrative duties.
• Greet residents and visitors and provides the highest standard of customer service to residents and applicants
• Schedule appointments, complete follow-up on service requests
• File documents, reports and maintain filing systems as requested
• Provide general administrative support to office
• Miscellaneous tasks and projects, as assigned

ANTICIPATED SALARY RANGE:

• $17 - $19.50 / hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

#LI-DNI

#RAJOBS

Qualifications

• The ability to thrive in a fast-paced environment.
• Prior experience in the affordable housing industry (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Bilingual Spanish is required
• High School diploma or equivalent
• Knowledge of Microsoft Office
• Strong oral and written communication skills
• Must be detail oriented and organized
• Ability to work independently with minimal supervision
• A proven track record of managing complex operational tasks.
• A highly motivated and self-starter attitude.
• You are committed to exceed expectations of those around you by providing exceptional service
• You bring determination each day – embracing constructive criticism and pushing to get better
• You believe in teamwork – that we are better, together
• You are trustworthy and reliable to do the right thing – no matter what
• You welcome everyone and know the best ideas are born through diversity of thought and perspective

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

For details on our hiring policies and privacy practices, visit Privacy Policy