Receptionist

Western States Lodging and Management; South Jordan (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Hotel discounts

Medical, Dental, Vision

PTO & Vacation

Job summary

Western States Lodging & Management is seeking a friendly, organized Receptionist to greet residents, families, and visitors. You’ll manage front-desk operations, coordinate activities, and support billing and records with discretion and welcome.

Strong communication, teamwork, and a patient, service-oriented attitude are essential. Ideal candidates have 3+ years in reception or administration, proficiency in Microsoft Office, and a track record of mentoring peers.

Qualifications

• Previous experience in receptionist/administrative roles.
• Strong communication and interpersonal skills.
• Ability to train and mentor new staff.

Responsibilities

• Create a warm, professional first impression for residents, families, visitors, and associates.
• Handle high-volume telephone and front-desk activity accurately and efficiently.
• Coordinate daily front-desk operations to ensure coverage and organization.
• Assist onboarding and training of new reception associates on procedures and systems.
• Serve as a liaison between residents, families, associates, and management.
• Respond to questions with empathy and sound judgment; escalate when needed.
• Coordinate appointments, transportation, and activities; ensure clear communication.
• Maintain confidential resident files, records, and documentation with accuracy.
• Support business office tasks including billing docs and supplies.
• Prepare correspondence and reports using office software.
• Maintain a professional, welcoming reception area aligned with community standards.

Skills

Customer service

Communication

Multitasking

Leadership

Training

Mentoring

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Receptionist | Be the First Smile. Make Every Welcome Meaningful.

Are you an experienced administrative professional who knows how to create a welcoming environment while keeping front-office operations organized and efficient? As a Receptionist in our senior living community, you’ll serve as a trusted resource for residents, families, visitors, and associates while helping coordinate daily front-desk operations, resolve concerns, and support important community initiatives.

If you’re organized, compassionate, and confident balancing people, priorities, and projects, we’d love to have you on our team.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $16 – 18 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Create a warm, professional, and welcoming first impression for residents, families, visitors, prospective residents, and associates.
• Manage complex and high-volume telephone and front-desk activity, ensuring inquiries are handled accurately, efficiently, and professionally.
• Help coordinate daily front-desk operations to ensure consistent coverage, communication, organization, and service.
• Assist with onboarding, training, and mentoring new reception associates on front-desk procedures, telephone systems, technology, confidentiality, and resident service expectations.
• Serve as a key liaison between residents, families, associates, department leaders, and management to facilitate effective communication and timely resolution of concerns.
• Respond to resident and family questions or concerns with professionalism, empathy, and sound judgment, escalating sensitive or complex matters when appropriate.
• Coordinate resident appointments, transportation, activities, and other services as assigned, ensuring accurate scheduling and communication.
• Maintain resident files, administrative records, reports, and other documentation with a high degree of accuracy and confidentiality.
• Support business office functions, including billing documentation, invoice processing, accounts payable records, supply management, correspondence, and other administrative responsibilities.
• Utilize office software and technology to prepare correspondence, reports, spreadsheets, schedules, records, and other administrative materials.
• Maintain a professional, organized, and welcoming reception area that reflects the community’s standards.

What We’re Looking For

• High school diploma or equivalent required.
• Additional education, coursework, or certification in office administration, business, customer service, healthcare administration, or a related field preferred.
• 3+ years of receptionist, administrative, office, or customer service experience.
• Previous experience providing leadership, training, mentoring, or day-to-day guidance to other team members preferred.
• Senior living, healthcare, hospitality, or another service-oriented industry experience strongly preferred.
• Excellent communication, interpersonal, and customer service skills.
• Advanced proficiency with Microsoft Office applications and the ability to learn community-specific software and technology.
• Ability to manage multiple projects, deadlines, resident needs, and administrative assignments simultaneously.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Patience, empathy, and professionalism when working with older adults and their families.

You Know You’re Successful When…

The front desk operates smoothly, residents and families receive responsive and compassionate service, and visitors consistently feel welcomed from the moment they enter the community. Reception associates have the guidance and resources they need to succeed, administrative records and projects are completed accurately and on time, and communication between residents, families, associates, and leadership remains clear and effective. You anticipate needs, solve problems, improve processes, and consistently help create an organized, welcoming community that reflects our commitment to Serving You Like Family.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.