Receptionist

Vaughan Regional Medical Center; Selma (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

ScionHealth in the United States seeks a Clinic Receptionist to be the first point of contact, greeting patients and directing them to the right services. You will verify demographics, schedule appointments, manage data entry, and support patient flow while ensuring HIPAA compliance.

Responsibilities include collecting copays, handling communications, and maintaining a welcoming reception area. Prior hospital/EMR experience is preferred to excel in this fast-paced setting.

Qualifications

• High School Diploma or equivalent required or demonstrated ability.
• Experience in a medical office or hospital setting preferred.
• Experience with EMR systems preferred.

Responsibilities

• Greet and register patients, verify demographic and insurance information.
• Schedule appointments and manage the appointment calendar.
• Answer calls, direct to departments, and take messages.
• Collect payments and provide receipts.
• Assist patients with paperwork and signatures as needed.
• Verify insurance benefits and obtain pre-authorizations when required.
• Maintain confidentiality and HIPAA compliance.
• Manage patient flow and communicate status to clinical staff.
• Keep reception area clean and organized; perform data entry.
• Perform general clerical duties including faxing and scanning.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

MS Office

EMR Systems

Insurance Verification

Professionalism

HIPAA Knowledge

Education

High School Diploma

Tools

EMR Systems

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible for greeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.

Essential Functions

• Greets and registers patients, verifies demographic and insurance information
• Schedules patient appointments and manages the appointment calendar
• Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
• Collects patient payments, copays, and provides receipts
• Assists patients with completing required paperwork and obtains necessary signatures
• Verifies insurance benefits and obtains pre-authorization as required
• Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
• Manages patient flow in the waiting area and communicates patient status to clinical staff
• Maintains a clean and organized reception area
• Performs general clerical duties including faxing, scanning, and data entry

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality
• Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And
• Prior Experience with electronic medical records (EMR) systems (Preferred)